Metro by T-Mobile

Had minor trouble shooting issues. Had the team help me out very fast. Excelente service from Nancy, Rose, and Daa.
Apr 5th, 2024

Nancy the manager is very knowledgeable and detailed oriented when it comes to metro products and services. Very helpful also.
Mar 17th, 2024

Jazany was very helpful at showing me different phones and helping me find one that I liked, she was also very friendly .
Dec 15th, 2023

Aug 28th, 2023

Worst service ever got a new line and new phone back in June and was told I qualify for a government discount provided all the information to them and they activated my line and new phone then I go pay my line the following month and they tell me that unfortunately I did not qualify for the discount and in orders for them to re-do everything I needed to bring everything in again but because I didnt have what I needed that day I just went ahead and paid my bill without the discount I asked the girl so how much donI have to pay and she says $60 I was like wow can I just switch my plan to a lower plan to the $40 one you guys have and she was like no your gonna have to wait til next month todo that so I make the payment then here we are next months bill is due I go to the store tell them I want to change my monthly phone plan and make a payment the lady goes into my account and says oh it seems your already on the $45 plan and I was like oh well thats strange because you guys had me paid $60 last month and was told I could not switch plans til this month so you guys overcharged me then that lady made a face and printed out a receipt and showed me oh well it says $45 here I was like well I paid $60 and I dont have my receipt with me because I switched purses she started giving me attitude so I just walked out and called corporate filled a complaint and was told I was not the first customer to have an issue like that ITS SAD THAT METRO PCS STORES DO CUSTOMERS WRONG LIKE THAT
Aug 28th, 2023