Hours

Monday:
10:00 AM - 5:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
10:00 AM - 5:00 PM

Chamber Rating

Verified Member
3.4 - (254 reviews)
122
29
16
13
74
Read Our 254 Reviews

Chamber Rating

Verified Member
3.4 - (254 reviews)
122
29
16
13
74
  • Dr. Kat Post

    Waited over 90 minutes to be helped, but then they couldn't even help me. They couldn't unlock an application that I started, instead referred me to a list of phone numbers and didn't even tell me which one to contact. Worst Verizon store ever. Very, very unhelpful.
    Mar 25th, 2022

  • Lacey Prater

    I upgraded my phone almost a year ago under a trade in promotion. The promotion and trade in were not properly processed by the sales rep. This has caused my bill to be incorrect for almost a year now, and every single agent I talk to tells me theyre trying to fix it but no solution has been found. As of now, Verizon owes me over $300 all because the rep at this store didnt do my promotion correctly and supposedly Verizon has no proof of my device being traded in. So maybe the rep just stole my old phone? Who knows. But thats what it seems like at this point. And to top it off, I cant get ahold of anyone at this location and I dont live in Arizona anymore so I cant walk in. Maybe this bad review will get my issue some attention. UPDATE: I followed up using the email they provided below and still havent gotten any response.
    May 17th, 2022

  • Don Townsend

    I just left the Desert Ridge Verizon store. As soon as I walked in the attendant told me that he couldn't help me almost before I uttered the purpose of my visit. I tried to visit the store as I actually had about 5 different things that I wanted to accomplish, including adding an international plan and buying a new phone, among others. I was barely able to get the first two things out of my mouth before he told me that he couldn't help me and that I need to call their customer service lines. He didn't even hear what my other issues were to see if he could provide even the least bit of assistance. What's the point of even having a store if you can't talk to someone face to face about a problem or even purchase a phone to connect to their service. It might be time to get my new phone and number at AT&T.
    May 12th, 2022

  • Alexandria Yotter

    My experience coming in today was horrendous. I walk into the store and the person taking appointments was just incredibly short tempered "Hi. Why are you here?" this trend continued when I was approached for help with my phone. I don't think this is the employees fault, I imagine they're management or dealing with irate customers is probably the reason. When the technician came to talk about the issue with my phone, it seemed like he would've taken me more seriously if I had brought my husband in (even though my husband and I both work in IT as a profession). The tone and also way he explained things made it clear that he wanted to make a point that he knew things that I didn't. Nothing was explained simply or nicely. By the end, the only thing they had done to try to fix my phone was remove the sim card and put it back in. I haven't had cell service in 5 days but the Verizon store has a signal booster so at the store I have 4 bars but at the light to get into the mall, I had no service. Now that I'm back home I have no service again which I knew would happen. The only options offered to me in this case were to take it to a U Break I Fix store or to buy a new phone. Why would I buy a new Verizon phone when Verizon has shown in the past 5 days to have no service? I asked if any recent Verizon patches had gone out (which they didn't understand the question). I asked if new security features had been implemented or any other updates had been pushed. Any random change to service that could've been pushed that would cause a consistent no service issue to pop up seemingly overnight. Nothing to the phone or house has changed so I'm left with towers, provider issues, or Apple being the cause of the issue. It's exhausting. With verizon, my iPhone has basically turned into an iPod.
    May 10th, 2022

  • Haidar Abdul-muhsin

    I have been a customer with Verizon since 2014. Today I had the worst customer service experience in this location. Few months ago I changed three international lines to Verizon for my family. I was told that I will get rebates ($1050) for this but this will take some time. I waited few months and had an issue with one of the lines ( no rebate at all) and received codes for two other that would not work. I literally spent hours online trying to do this but could not. I contacted the "nice sales person who did the initial transfer (Anthony) with no response. At that time he mentioned that he can help if I have an issue and gave me his e-business card for that reason. I personally went back today to and saw him and he completely denied that he said he would help. Totally different, rude and careless behavior. Felt that arguing with him would be a waste of time. I was planning to buy two new phones today but changed my mind. Felt that I was treated nicely as I was transferring the line. Now he locked a contract and can treat you bad. On my way to another location to try to fix this and buy the new phones ! Had a way better than experience at the other location near promenade at N Scottsdale.
    Apr 21st, 2022

Read Our 254 Reviews

About
Verizon

Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Contact Info

Products

  • Business cell phones
  • Business mobile hotspots
  • Business tablets
  • Business laptops

Services

  • Mobile plans
  • Wireless Internet plans
  • Voice plans

Brands

  • Apple
  • Samsung
  • Motorola
  • Google
  • Kyocera
  • TCL

Languages

  • English
  • Spanish

Images

Questions & Answers

Q What is the phone number for Verizon?

A The phone number for Verizon is: (800) 880-1077.


Q Where is Verizon located?

A Verizon is located at 21001 N Tatum Blvd, Suite 16-1010, Phoenix, Arizona 85050


Q What is the internet address for Verizon?

A The website (URL) for Verizon is: https://www.verizon.com/stores/details/arizona/phoenix/desert-ridge-203888/?CMP=seo_b_x_vz_oth_ot_2022_08_website


Q How big is Verizon?

A Verizon employs approximately 20+ people.


Q What days are Verizon open?

A Verizon is open:
Monday: 10:00 AM - 5:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM


Q How is Verizon rated?

A Verizon has a 3.4 Star Rating from 254 reviewers.

Ratings and Reviews
Verizon

Overall Rating

Overall Rating
( 254 Reviews )
122
29
16
13
74
Write a Review

Dr. Kat Post on Google

image Waited over 90 minutes to be helped, but then they couldn't even help me. They couldn't unlock an application that I started, instead referred me to a list of phone numbers and didn't even tell me which one to contact. Worst Verizon store ever. Very, very unhelpful.


Lacey Prater on Google

image I upgraded my phone almost a year ago under a trade in promotion. The promotion and trade in were not properly processed by the sales rep. This has caused my bill to be incorrect for almost a year now, and every single agent I talk to tells me theyre trying to fix it but no solution has been found. As of now, Verizon owes me over $300 all because the rep at this store didnt do my promotion correctly and supposedly Verizon has no proof of my device being traded in. So maybe the rep just stole my old phone? Who knows. But thats what it seems like at this point. And to top it off, I cant get ahold of anyone at this location and I dont live in Arizona anymore so I cant walk in. Maybe this bad review will get my issue some attention.
UPDATE: I followed up using the email they provided below and still havent gotten any response.


Don Townsend on Google

image I just left the Desert Ridge Verizon store. As soon as I walked in the attendant told me that he couldn't help me almost before I uttered the purpose of my visit. I tried to visit the store as I actually had about 5 different things that I wanted to accomplish, including adding an international plan and buying a new phone, among others. I was barely able to get the first two things out of my mouth before he told me that he couldn't help me and that I need to call their customer service lines. He didn't even hear what my other issues were to see if he could provide even the least bit of assistance. What's the point of even having a store if you can't talk to someone face to face about a problem or even purchase a phone to connect to their service. It might be time to get my new phone and number at AT&T.


Alexandria Yotter on Google

image My experience coming in today was horrendous. I walk into the store and the person taking appointments was just incredibly short tempered "Hi. Why are you here?" this trend continued when I was approached for help with my phone. I don't think this is the employees fault, I imagine they're management or dealing with irate customers is probably the reason. When the technician came to talk about the issue with my phone, it seemed like he would've taken me more seriously if I had brought my husband in (even though my husband and I both work in IT as a profession). The tone and also way he explained things made it clear that he wanted to make a point that he knew things that I didn't. Nothing was explained simply or nicely.
By the end, the only thing they had done to try to fix my phone was remove the sim card and put it back in. I haven't had cell service in 5 days but the Verizon store has a signal booster so at the store I have 4 bars but at the light to get into the mall, I had no service. Now that I'm back home I have no service again which I knew would happen. The only options offered to me in this case were to take it to a U Break I Fix store or to buy a new phone. Why would I buy a new Verizon phone when Verizon has shown in the past 5 days to have no service? I asked if any recent Verizon patches had gone out (which they didn't understand the question). I asked if new security features had been implemented or any other updates had been pushed. Any random change to service that could've been pushed that would cause a consistent no service issue to pop up seemingly overnight. Nothing to the phone or house has changed so I'm left with towers, provider issues, or Apple being the cause of the issue. It's exhausting. With verizon, my iPhone has basically turned into an iPod.


Haidar Abdul-muhsin on Google

image I have been a customer with Verizon since 2014. Today I had the worst customer service experience in this location.
Few months ago I changed three international lines to Verizon for my family. I was told that I will get rebates ($1050) for this but this will take some time. I waited few months and had an issue with one of the lines ( no rebate at all) and received codes for two other that would not work. I literally spent hours online trying to do this but could not. I contacted the "nice sales person who did the initial transfer (Anthony) with no response. At that time he mentioned that he can help if I have an issue and gave me his e-business card for that reason.
I personally went back today to and saw him and he completely denied that he said he would help. Totally different, rude and careless behavior. Felt that arguing with him would be a waste of time.
I was planning to buy two new phones today but changed my mind. Felt that I was treated nicely as I was transferring the line. Now he locked a contract and can treat you bad. On my way to another location to try to fix this and buy the new phones ! Had a way better than experience at the other location near promenade at N Scottsdale.


Load More Reviews

Overall Rating

Overall Rating
( 254 Reviews )
122
29
16
13
74

Write a Review

RATING:
Create 1 Star Review Create 2 Star Review Create 3 Star Review Create 4 Star Review Create 5 Star Review

Cell Phone Store Near Me in Phoenix, AZ

Voice Link Digital
4130 N 83rd Ave #10, Ste 10
Phoenix, AZ 85033
(623) 849-1404
( 3 Reviews )
SMART FIX - PHONE REPAIR SHOP
9241 N 6th St Suite #1
Phoenix, AZ 85020
623-205-9252
( 229 Reviews )
Telcell
3221 E Thomas Rd
Phoenix, AZ 85018
(602) 840-3259
( 0 Reviews )
Cricket Wireless Authorized Retailer
3401 East McDowell Road, Ste 2
Phoenix, AZ 85008
(623) 257-0955
( 11 Reviews )
Metro by T-Mobile
4840 N 83rd Ave Ste 104
Phoenix, AZ 85033
623-518-2299
( 19 Reviews )
Cricket wireless
15249 N 32nd St
Phoenix, AZ 85032
602-449-7811
( 1 Reviews )
Metro by T-Mobile
2737 W McDowell Rd
Phoenix, AZ 85009
602-368-4528
( 41 Reviews )
Wireless Exchange
8024 N 35th Ave
Phoenix, AZ 85051
602-246-8886
( 156 Reviews )

START DRIVING

ONLINE LEADS TODAY!

ChamberofCommerce.com
Loading