T-Mobile Authorized Retailer

Alba and Nick are our go too when we need any assistance and they are awesome and professional. I'll go to them anytime I need help
Apr 5th, 2024

I delete my prior review regarding Ms Alondra at t mobile on 24th st she asked us to upgrade our phones and lines and agreed our price would not go up nor that we would owe anything on our devices since we were turning in ours . Well she has not fixed anything and has asked us not to call customer service because they are not helpful she had my wife contact her directly each month so she could credit the account now our bill still continues to be higher than what we had and no one seems to be able to help and Alondra now ignores my wifes messages . T mobile on 24th street is shady and doing shady stuff ppl beware and do not go to Alondra at any t mobile store she is a scammer and liar that represents t mobile falsely . T-Mobile should get rid of her . I definitely will be filling a claim to corporate
Mar 26th, 2024

Great experience today, awesome job from Jesus today. So helpful and nice ! Ask for Jesus he was great !
Dec 18th, 2023

Jesus and another young gentlemen, my apologies I dont remember his name could not have been any more helpful in a small minor crisis on my phone, very friendly supportive, and could not have asked for better customer service
Dec 16th, 2023

My experience would have been at least a four if the sales rep with the numbers ending in 447 did not charge me for a power adapter without my permission. He helped upgrade my phone and he was mostly courteous until I went back to return the charger. Before I went back, I called customer service to verify that the information he gave me about upgrading my phone was accurate. After seeing how he deceptively charged my card made me suspicious of the whole interaction. When I went back to the store, he called customer support and kept saying things like "I already told her that" in a very condescending manner, as if the previous customer service rep did not contradict what he said. The rep that he spoke with ultimately ended up verifying he was correct, which was fine because the main reason I went back was to return the adapter. I told him I did not ask for it and I did not know I was being charged for it. He gave me cash back because I did not have my card but did not acknowledge that he was using sneaky sales tactics to reflect positively on himself. Check you receipts to make sure you're not being charged for anything you did not ask for and don't be afraid to return it if you don't need it. Update: I went back on 11/18 to return my jump on demand phone, he recognized me. Instead of acting like a grown man and taking accountability for charging me for something I didnt approve, he started making gestures behind my back. Another guy who was helping me chuckled as if I didnt know what he was doing. Customer service training is probably needed and just grown up.
Dec 6th, 2023