Jacuzzi Bath Remodel of Arizona

Anna Elardo _{on Google}

Apr 9th, 2024

Loved our new master bath . Thank you David and Pablo for a great job!!!!

HooverF16c _{on Google}

Apr 8th, 2024

We hired Jacuzzi to remodel 2 of our bathrooms. Overall the install was very good and done with quality materials but the project still needed a final touch. We reached out to Jacuzzi to finish the project right. Fortunately they sent Tim McGuinness, one of their managers. He carefully reviewed the work and listened to our concerns. He identified our issues and detected others as well. Then along with Kendall Porter, they painstakingly addressed every issue. Their hard work took the project from very good to great! Tim also explained that he as a new manager is training all of the installers to the same high standards that he has. Overall I am very happy of my decision to use Jacuzzi for this project. I'm very thankful to both Tim McGuinness and Kendall Porter for finishing this to a total success!

michael Mikethebike stevenson _{on Google}

Apr 5th, 2024

From the very start to finish the experience in working with "Jacuzzi Bath" was top rated. Everyone was knowledgeable, professional and friendly. The installation crew Adrian and Jackson took exceptional time to lay protective barriers down to limit the work dust and on the floors. Their work was top notch and did a great job. I highly recommend Jacuzzi Bath of Arizona

K Hernandez _{on Google}

Apr 5th, 2024

Had a remodel of a 35 year old step in shower. Jacuzzi team included Adrian, Jackson, Angelo. The friendly team were ready to work and completed the project in 1 day. It was interesting to watch the process. The team worked well together. Thank you to improve my walk-in shower.

TakayasMom _{on Google}

Apr 6th, 2024

I had a very comprehensive review, but Google has a character limit.
At the end of August 2023, I stupidly agreed to let Jacuzzi into my home for an estimate after assuring the scheduler that I did not have a husband because she didnt believe I was going to make this decision on my own. I should have stopped right there.
The appointment was set for a few days later, two sales guys showed up. I was clear upfront that I had already read the Jacuzzi reviews and they were not good. Most spoke of high-pressure sales.
With Jacuzzi, you never get to hear how much individual things cost. You pick out what your ideal bath would be, and they give you a price. There is no What if we did this instead and how much is that? After some back and forth, they gave a ridiculous price. I said no and the price started to come down. We went back and forth some more and every time I stopped to think about it, one of them would start talking again.
Installation was scheduled for October 23rd (earliest they had, so 7.5 weeks) and customer service called every 2 weeks to tell me they were on schedule and had all my parts.
Install was on a Monday and I hadnt heard anything by late afternoon Friday, so I called to confirm and was told the guys would be at my house between 7-9 Monday morning and would work until it was done.
Monday comes and nobody shows up. I call at 0930 and Im told my order is on a truck arriving that morning, so they need to move me to the next day. Ive wasted a PTO day for nothing. She says she will give me 250.00 for the inconvenience (never happened).
90 minutes later, I am told the truck was just unloaded and my walls were not on it, so I need to wait for another week because they are coming from Georgia!! I asked what they DID have in stock. She had very similar walls, so I was rescheduled for Thursday.
The guys showed up at 0830 and spread filthy (drywall dust) drop cloths through my house and up my stairs.
At 4:00, the lead guy appears and says they are leaving because the customer last night made them stay until one in the morning and they were tired. He had all his stuff packed up. What was I supposed to say?
Friday, (3rd PTO day) they show up at 0900 and finish around 2:00. The shower looks nice, and I am trying to see everything while he talks about not getting it wet for 24 hrs. I see what looks like a string of sealant on the header for the door but before I can mention it, hes on to something else.
When they leave. I went to get a better look and what I thought was easily removed sealant turned out to be a big scratch. The guys knew they were there and said nothing.
Saturday, I used the shower and the handle to adjust the water temp barely turned to the left, so I only got tepid showers. A guy came out to fix that a few days later.
I also discovered that the shower pan was not set correctly and water pools in the middle instead of draining. That first day, I left it to see if it would eventually drain, but three days later I still had a big puddle.
Ive contacted Jacuzzi at least five times about the issues and nothing has ever been done. I need to stop at the end of every shower and squeegee the shower pan to get an inch of water from the middle of the pan to the drain.
Other issues with the guys:
Kept moving things around in my bedroom
Kept closing my bedroom door so theyd know if I came up there
Tried to feed a tomato to my turtle (I found that the next morning)
Went into my hall bathroom and poked through my stuff, eventually setting off a smoke detector I had on a shelf. The guy said it went off by itself. Never did it before or since. There was no reason for him to be in there. He did not use the toilet and the sink didnt work. He was in there for 10 minutes.
They broke off the ground plug for one of their tools in my outlet and left it there
It took months to get my Costco rebate due to Jacuzzi not sending in the paperwork, then blaming Costco.
I would never, ever recommend this company to anyone.