The Palazzo

My Aunt, a resident for years began with an Independent Apt prior to Assisted Living. My praise & thanks to Montserrat in Skilled Nursing, 3rd floor Rhonda & the previous Director Lisa Philips but the new Management was totally uncompassionate & seldom available. Thankfully, "Hospice of the Valley" supplemented her care at the Palazzo her last few months. It's been 1 month since my Aunt passed & I've not received a call/email or text from anyone to offer the Palazzo's condolences, just an accounting invoice. Management needs re-organizing!!!
Apr 3rd, 2024

I live here. I love deadcaition of management. I will always be here. Food is AAA++++
Mar 28th, 2024

The Palazzo skilled nursing unit is really special. The place is clean, quiet, comfortable, and the staff really care. Meals are served from the kitchen area on the unit, and food is pretty good (and hot). The activities are really fun too, which helps keep the days going. Therapy gives lots of individual attention, and are available on weekends if needed. The facility was recently renovated and it looks so nice. What a pretty place central to most anything.
Mar 22nd, 2024

I am a care giver from an outside agency who recently cared for a female there. The hallways smells really bad from urine. The smell is so strong I had to hold my nose and my mouth. I was there for over three hours and watched how some of the so called skilled nurses treated the residents, horrified of what I saw. The one star is for Ms. Sylvia and the few others that were doing their jobs. Sad that you need an outside agency while you already have care. That speaks volumes itself. What are the cameras there for. Do they work? Someone is not doing their job neither.
Jan 22nd, 2024

My mother has been living at the Palazzo for 5 years; first in independent living, and now assisted living. Her, and our experience has been absolutely wonderful, from touring, choosing and help moving into an apt with Olga and Vicky, to the ongoing support from Alysha, and the whole staff who goes above and beyond to help my mother day in and day out. A highlight of the Palazzo is the amazing property along with the entertainment and activities they have to offer, which is a major contributor to the quality of life for all the residents.
Jan 2nd, 2024