US Air Conditioning Distributors

My experience with US Air has been terrible. These guys dont handle customer issues on a professional level, they offer no insight or input on how to actually address customer concerns, and if you are dealing with a warranty claim be prepared to sit idle for several days with a broken AC. Ive been dealing with several employees in particular, and these gentleman have absolutely no sense of urgency to guide a customer through any type of warranty process. Heres some feedback: Be accountable. If you say you are going to help your customers then actually help them. Many times I had to call him on the phone and stay on top of him to find out the status and many times I would hear sorry we got slammed. Thats not fair to place that on a customer who is waiting with a broken AC. Take an active role in helping your customers problem solve. I came to you guys saying the new outside mini split unit I had came with no charge. You shrugged your shoulders and told me to call Samsung, with no interest at all. What better way to tell your customer not my problem.. very unprofessional. Even the Samsung HVAC manager had a conversation with G****** on the phone and said Why are you guys giving this customer such a hard time? We already approved a new unit, go ahead and submit the warranty claim.. youd think with all that it would be enough but nope.. 3 days later still nothing. Frustrating is an understatement..
Mar 16th, 2022

Great team of employees here. If they can't find it, it doesn't exist.
Jan 17th, 2022

Jun 7th, 2021

Great service, they really go above and beyond to make sure you are satistfied. Couldn't ask for more day in day out.
May 18th, 2021

Cool dudes and friendly staff
Mar 6th, 2021