Big Brand Tire & Service

Big shout out to Brittaney for helping me to get a new tires. It was my 1st time getting my tire changed and had been going around lots of places but the price and the help was ridiculous except when i find this location. She was very helpful and quick with what you ask for. Thanks a lot Brittany again!!
Mar 31st, 2024

Mar 30th, 2024

I believe Jason Enstrom was my point of contact. The customer service was incredible and identifying other issues during the install was super helpful.
Mar 29th, 2024

Amazing -fast- honest-service. Glad they are moving into Colorado! Great cost too!
Mar 27th, 2024

***UPDATES BELOW*** ***STILL NOT RESOLVED*** 02-22-24 I called this place and asked to schedule an appointment to have some tires installed. I had already purchased the tires because i got a better deal. Dropped the truck off the afternoon before to give them more time. Jeremey the manager said to us we should have it done tomorrow by mid-morning. we said great we will wait for your call. the next afternoon Jeremy calls and the first words out of his mouth RE YOU KNOW YOU HAD CURB RASH ON YOUR WHEELS RIGHT? I said what are you talking about? Jeremy said the wheels have some curb rash on them and we have to take the bead locks off to install the new tires. I told him they were simulation bead locks they were not real and you don't have to take them off. long story short we got there to pick up my wife's truck and all four wheels were damaged inside and out. they left the spare jack and tools loose in the bed of the truck, all four valve stem caps were missing. Jeremy the manager never once said Oh I'm so sorry this happened, we will get this fixed as quickly as possible. He seems to think this is okay and part of the installation process for your tires. these are stock Ford Raptor Svt wheels with the recommended 37"X12.50X17" tires on them. we have never had any shop do damage to our wheels since we purchased it in 2013. based on my past three experiences with this place, we will never go back ever again. 03-07-24 UPDATE!!! I replied to Henry and gave him and the District Manager my contact information. I also sent an email to the CEO of Big Brand Tire and a few hours later Jeremy the manager called me. Asking how he could make this right and suggested having the wheels inspected to see if they could be powder-coated. then he said we could send them out one at a time and have them fixed. I shared with Henry that I do not want to deal with Jeremy in any way. I also shared with Henry that I contacted the dealership and got a cost to replace the wheels. They cannot expect my wife to go without a spare tire for an unknown amount of time and how do they know they will all match when everything is said and done? I also want another big brand shop or dealership to do the work and inspect the tires when they are removed from the wheels to make sure no damage was done to the tires during installation. since these emails on Monday, I have not heard from anyone! UPDATE!!! 03-31-2024 AS OF THURSDAY 03-28-24, We have been going back and forth with these people since this happened. We even found an alternative for them to have the wheels powder coated locally at a cheaper cost of ~$160 per wheel. Tim the new manager offered a rental vehicle and we told them that would be fine it would need to be something comparable to the size of what she drives now. we waited a week for a response and now Tim the new manager is telling us the DM will only pay for the rings/bead locks to be powder-coated because they don't see any other damage on the wheels. I said yes there is damage on the back side of the wheels as well. So I emailed the CEO one more time to see what happens from here. I will update more as it happens! This should show everyone how they will treat you if they damage your property. It's just my opinion but I would stay away from this company.
Mar 27th, 2024