Firestone Complete Auto Care

Been here a few times before and tried to schedule an oil change today. A lady answered the phone and was extremely rude. I asked her for an estimated cost on my Tahoe. She said either 46 or 107..I said please give me an estimate for MINE. Shes like well i dont know. I said well every time i have ever asked they look it up for me. She sighed and acted like I was asking too much. Keep losing business with this type of customer service. You definitely lost mine!
Apr 7th, 2024

Extremely easy to schedule. No high pressure sales tactics. Fast and efficient service.
Apr 4th, 2024

LIFETIME ALIGNMENT VOIDED BY PURE SUPPOSITION: Mesa Arizona Firestone (Crismon) Manager: Doug Incident Date: 3/27/24 It has been 5 years since my last alignment (obviously I was not grossly taking advantage of the lifetime service agreement I purchased). I called made an appointment and left it for the day. Got a call that it was ready to be picked up at around noon. I arrived to pick up the car after work around 430pm. I spoke with the manager who checked me out and had me sign the paperwork. I thought it was strange that he didn't go over the alignment details like they usually do. I walked back to my truck, looked at the paperwork and realized the alignment was never done. So, I went back to the office to find out what happened (since no one had the courtesy to tell me). Really...??? I politely asked why didn't you tell me over the phone or in the office the alignment could not be done, he said: "how do you think that conversation would have went?!". Then he accused me of recently installing an aftermarket suspension (voiding the service agreement). I remained soft spoken, composed but still quite stunned at all this. I told him the suspension was 7 years old and prior to my purchase of the Lifetime Alignment (easily verifiable). It had been aligned at least two times prior at that shop (roughly 2018-19). If he doubted me, he could have checked the records (my past alignments would have mentioned it had an aftermarket suspension). However, his mind was made up before I walked into the store. I received no courtesy or benefit of the doubt. Instead, he spent the remaining minutes questioning me and insinuating I was lying. He said things like "The suspension hardly has any scratches on it". To which I answered Well, I only drive this thing a few thousand miles a year...To which he said, then how did the alignment get so bad?! ...I literally didn't know what to say. He was much more "experienced" in this type of dialog and had the upper hand. I realized it was pointless to go on with the conversation. This was the worst experience I've had as a customer anywhere...unprofessional to say the least. :( FOR THE POTENTIAL CUSTOMER: This is my first negative review ever and I'm not posting in retaliation but to share my experience for others. I've not seen other reviews yet, but I'm guessing by the combative demeanor of the manager, my negative experience is one among many at this location. On a positive note, it only cost me $140 (lifetime alignment cost 2017) to never have to deal with this business again. Blessings. -Casey
Mar 26th, 2024

The manager Doug was great! He smelled fantastic as well!
Mar 23rd, 2024

I scheduled an oil change 3 days in advance and went in for appointment and said they didnt have time for that. So I took off work early for them to say they are too busy. Ive been to other Firestones and had amazing service. I would not recommend this location. Not good service at all.
Mar 18th, 2024