PNC Bank

Feb 26th, 2024

Dec 30th, 2023

Update: since this incident it was later reconciled and since the service has been great Sam and koze are amazing please keep them at the branch the customer service is amazing and great they truly care about their customers warm and welcoming thank you guys for being great even when I was a little upset all is well and has been thank you! I have been with PNC since the merge of bbva,I was a little weary of the transition going from A Smaller banking corp to a larger one, but I stuck it out. Everything was going fine until today. I went to cash a check and was told something that was not correct. Whether it had been a misunderstanding due to poor drive through or what have you, what I was ultimately told was not ok. I was told several times by several different workers customer service and branch locations that they make a portion of the check available for them to use for fees on the account (which there are none) then I will see what ever is left of the portion that would be available this evening/night. Then the rest tomorrow. Also In addition christina was very sure of what she was saying then became sarcastic when I brought it to her attention that this evening and tonight were two different things . As a long time customer of bbva/PNC I am not satisfied. If this was going to be the case i couldve just went back to mainstream banking. They get one star because of the choosing to not even attempt to assist with the communication issue and also for the managements lack of customer service.
Nov 14th, 2023

Aug 14th, 2023

I needed an Arizona bank, and they are close to home.
May 17th, 2023