Optimum

Feb 5th, 2023

"No matter what we say, you will pay," should be their slogan. They promised multiple credits to make amends for poor internet and tv. But they didn't apply the credits. So I "underpaid" and they demanded a late charge. To apologize for the lost credits, they offered equipment upgrades to improve the service. They installed new equipment and the internet/tv improved. But in the process they removed some features such as DVR and some channels. They now want extra monthly fees for those services. Hard to believe what customer service reps say. The good news is the new equipment makes a big difference.
Jan 30th, 2023

Buffering or No internet connection at all!! Had a technical sent to fix the problem got an upgraded router!! Turns out that aint the problem either! $10 extra bucks added a month for 5G and it doesnt even work!! Dont waste your time or money on this company! The internet is super slow and not worth it ! Goes on all day just buffering
Jan 29th, 2023

Update .. optimum went beyond helping me with my internet. I thank you for the phone calls with updates. My internet issue was resolved due to hard work by line crew and correspondence with Scott in the office. Optimum stepped up .. was personally notified outside problem fixed. Shout out to technician Matt for his part in dialing in on outside line issue.
Jan 25th, 2023

Great choices. Great service
Jan 24th, 2023