Massage Envy - Arrowhead

Updated review. My first facial experience did not go the smoothest. After giving feedback, this location was quick to reach out and went above and beyond to help ensure that I did have a better experience at a future appointment. Being in customer service myself, I can say that I really appreciate a company that goes out of their way to correct a problem and improve the client experience.
Mar 23rd, 2024

Booked two appointments for me and my wife to get massages at the same time over a week in advance. TAYLOR in the front office calls us two days prior that they cancelled my wifes massage. She couldnt care less about helping us resolve this issue. Told us all she could do is move my wifes massage to the following day.. only hers, not mine which defeats the whole purpose why we waited a week to be booked together. Terrible customer service I guess massage envy can cancel your appointment and then put it on yourself to figure it out as if we were the ones in the wrong.
Mar 22nd, 2024

I went here on my birthday for a massage and facial. Overall the services were good. However, at the end of my facial I went to open my eyes and everything was blurry. There was definitely product in my eyes. I ask for tissues to try to be able to see which I was given but no one there seem very concerned with this. I was escorted to the lobby asked if I want to look at products. I said I can't really see so no. Then the front customer service person continued to try to sell me a membership despite clearly having difficult keeping my eyes open and tearing up. Needless to say it but this put a damper on my experience and I probably would not recommend a facial there. Sorry ladies.
Jan 21st, 2024

This location will not stop charging my card! After canceling my membership and calling them for 3 months in a row after going in person fill out all the canceling forms, they still have charged me 3 times. I try to call and they do not answer. I finally had to turn my card off and despite the charges. Never returning! Don't let them keep your card on file!
Jan 20th, 2024

Jan 15th, 2024