Portillo's Gilbert

Food was good. Atmosphere was cool. Didn't try their famous chocolate cake. Will have to next time.
Apr 9th, 2024

Off the chain excellent customer service and atmosphere
Apr 9th, 2024

Apr 9th, 2024

Im from the Chicagoland area, and Portillos has been one of my favorite places to eat for years now. I was so excited when one opened in Gilbert. Have been three times now, and Ive ordered the same thing all three times: Large cheese fry, large chocolate cake shake. Fries are fries. Portillos fries are crinkle cut, and on the saltier side, which makes them some of my personal favorite. The cheese is also served warm, and in a slightly smaller container than it used to be served in (but that goes for everything now). It is also, unfortunately, not midwest cheese. Thats to be expected. The Chocolate Cake Shake. Arguably Portillos magnum opus. This is where I have a gripe: This location absolutely *pulverizes* the shake, to the point you dont get any chunks of cake. Part of what I love so much about the chocolate cake shake is the variation in texture, and the rest of the slice shoved into the bottom for you to eat later. But of all three times Ive come here, only once have I gotten the truly authentic experience of the whole slice in the shake. The decimated bits that resemble chocolate shavings are all that are left of what wouldve been a truly magnificent Portillos experience. I will be back though. Wheelchair accessibility: The main lobby is wheelchair accessible through a door to the left of the main revolving door, and the patio is also technically accessible, however I did not see an automated button for it so it may be difficult for someone in a wheelchair to access it
Apr 9th, 2024

Love the atmosphere at this place and the decor.
Apr 8th, 2024