The Gilbert House

Great staff and food. Fast and friendly!
Apr 7th, 2024

Apr 2nd, 2024

There was 13 of us n took like 45 to be seated. Other than that, everything was great.
Mar 28th, 2024

I have lived in Arizona for over 20 years and the Gilbert House Restaurant has always been one of my favorite go to places. I always bring my family and friends to The Gilbert House Restaurant when they come into town and also meet clients there, periodically. The atmosphere is great, and it is the cutest little place, However, I am extremely disappointed with the service my parents and I received when we ate there today. We were served by Stephany and her attitude was less than friendly from the moment she came to our table. She seemed like she was in a hurry to walk away and came off very impatient and unfriendly. if she had to wait one second, while we were trying to make a decision based on questions, we asked about the food, she acted a little irritated, like it was a problem. It took some time for her to bring our food and when I asked for ranch dressing for my fries, she still seemed bothered that she had to go back to get something else. She quickly walked away before my parents had an opportunity to also ask for ranch dressing, and when she came back to the table, my mom asked her for ranch for her and my dad and her response was, So now you want 2 more, with a very perturbed look on her face, and then said, Well, youre going to have to wait a few minutes until I can get them, and walked to another table. I am always a generous tipperusually around 30%but I did not leave a tip for her. I did write a note on the bottom of the tab to the service was not friendly. I saw another worker outside when we were leaving and asked to speak to the manager. I was told the manager was a man who was in the kitchen, cooking food and the worker offered to let the manager know we wanted to speak to him. Then, low and behold, who comes over to my carStephany. She tells me that she saw the note on the tab and was a manager. I did not want to talk to her and asked where the gentleman was that I was told was the manager. She said he was busy cooking and they were both managers. Her response to me telling her the service was not good was, Im sorry you feel that way and didnt appreciate my service. She said that with the most smug/stale expression on her face. I asked who she reported to snd she said, The owner. I asked who the owner is and she said, Susan. Just a bunch of short responses with no intention to offer more info than she was asked. I asked when Susan comes in and Stephany said, She comes in periodically. It is unfortunate that some people who have to provide a service to customers dont try to provide good customer service. If you dont want to work in a customer service role, then get another job or stay home! I doubt I will ever go back there and hope the owner sees this review.
Mar 27th, 2024

Excellent food and service!!!
Mar 24th, 2024