Forever 21

May 5th, 2022

Management is extremely rude and unprofessional.
Apr 8th, 2022

Apr 5th, 2022

Shop here quite often. Employees are typically never very friendly. Tried to return an item that the last day to return was on Easter went to the store to find out it was closed because they dont update their hours online. Went back a day later to make the return and the manager claims theres no possible way to make a return after the 30 days not even for store credit. I find that to be bull as I worked retail and there is ALWAYS an override. If its worth not making an additional sale of $75 and an unhappy customer for a measly $30 return thats a poor way to let your business be ran.
Apr 1st, 2022

I shopped there on this past friday! I spwnt almost $200 dollars there! When I made it home I notice one of items which was a pair of shoes were mossing! I called the store more than 15 times to inform them of what had taken place! There was no answer until about after the seventh call someone pocked up and hung up! After awhile I gave up! Sarurday eveing I called the store still no help! Finnaly today I called no answer so i decided to go back up to the store with my receipt and proof of call log of me trying to contact them! When I explained to the manager ehat was had happened she told me She would have to call the cashier that initially rung me up! She called her wnd she claimed she put them in the bag which was a complete lie! I provided all my proof of purchase and the manager was extremely ride and aggressive with me the entire time! I then asked for my refund and the manager said she I dont have the item she cant refund me! I told her I never did get the item in my shopping bag when I checked out! The number that I was calling that ai got off the receipt was incorrect!!! The number to theor cooperate office was incorrect! I asked her to check thr cameras and the manager told me it would take 3 hours and she can take my name and number! I declined because that means i would have to continually go with out and have to drive all the way back to gilbert from east mesa for yhe three time when it was me that made this mistake. I am returning all the other items once I go back up there when I onow she have had enough time to check them cameras! Home girls not getting away with this one! And yes I still got my receipt and cal log n screenshots
May 2nd, 2022