The KAR Shop

Rusty and Kris are awesome. Everything you could want from a mechanic - reliable, honest and trustworthy. So glad we have them!
Mar 21st, 2024

Great customer service! Just wish they were open later on Fridays.
Mar 9th, 2024

Great customer service! A great spot.
Feb 12th, 2024

Feb 10th, 2024

Below this review today, which Im giving Kar Shop a 1 star overall score. The previous 5 star I did last year was well viewed, Google sent an email congratulating me on the fact that the number of views had gone over 3000. Today Im sad to give them a one star. Ill explain in detail my reasons. First I have to say that Kris the owner is a professional, friendly and funny guy. He has always treated me, my wife and my daughter with respect and great service. The same cannot be said for his current manager Rusty. Kris seems to have placed a great deal of trust in him, which in my opinion is misplaced. However Kris is the owner so its his responsibility to inspect the behavior of all of his employees. But lately I havent seen or heard much from Kris at the shop. Again its his business and his decisions on how to manage it. So to the first reason that Im editing my review; I called the shop on 2/15 to set up an appointment to have the oil changed on my Infinity, Rusty answered and told me the soonest was 2/28, it must be nice to be so busy that an oil change would require an appointment that far out. I called Firestone and they said I could come in that day and get it done. I didnt but over the weekend I decided to call Kris on Monday morning and talk to him personally. My call went to an answering machine so I left a message clearly saying that I would like Kris to call me back at his earliest convenience. I get a call from Rusty, he said he got the message, apparently he didnt get it, I didnt want to talk to him, so I simply said please ask Kris to call me. As of today 2/28 I havent heard anything from Kris. Unfortunately it leads me to more distrust of Rusty, I dont think he even told Kris. Now on to some ether examples of why Im disappointed with the overall general service since Rusty took over. My wife has spent over $4000 dollars last year on major repairs. The problem is that the repair was not done correctly and she had to return her Mazda several times to get the problem fixed. One time it took so long they gave her this dumpy minivan to drive around because she was without her car for so long. Each time it was not fixed properly and today she told me that it was giving her the same problem again. On to my truck, I felt that my brakes were feeling soft, so I took it to the place I have trusted. Rusty tells me that the entire brakes need replacing, the cost $1800. I need my truck for home projects so I told him to do the job. When I got it back, the brakes felt pretty much the same, with the same problem, when stopped if your foot is not pushing very hard, the truck will just continue to nudge forward. This time s after an almost $2k repair? I took it back to have it checked, explaining to Rusty the problem is still there. When I got my truck back after the second repair, it wasnt any different. It still like this today. Now to my Infinity, my wife and I were returning from an out of town trip when the car acted up. I knew there was something wrong, so I took it to the shop. I told Rusty that we were getting tired of, what seemed like, every time we came in we were getting hit with $1000 to $2000 repairs. I said to Rusty I dont want another $1000 repair, if so I was going to go elsewhere. He came in at $918, but telling me that he had to bare bones on this repair. You know what the trust I once had is gone, I didnt believe him. Now I get to why it is important for me to take the time to explain how hard But since Rusty has been managing the estimates have gone up considerably and the wait times for appointments are not reasonable. Look I understand that everything in terms of pricing has gone up, look at gas, food and travel. However the estimates are not in line with the bump in the market economy. Im sure Rusty is showing an overall increase in revenue which would make any boss or owner in this case happy, but at what price? I hope to hear from you Kris as I have no other means to give you my opinion on what Im seeing. You know how to reach me. Thank you Will
Feb 14th, 2024