Redstone at SanTan Village

Gloria in the leasing office is awesome! She truly cares about the issues you have as a resident and she works quick and efficiently
Apr 10th, 2024

My husband and I lived at Redstone for almost a year and it was a living nightmare. Previously living downtown twin cities, moving to Redstone was incredible unfortunate circumstances including murders at the property, black mold, animal feces everywhere, and unstable/ unsafe living conditions. We moved from Minnesota knowing Gilbert was a nice area, but Redstone is anything but. More details are addressed below. When you only see positive reviews about the tour or application process, this is due to the company asking for reviews and providing discounts. We toured multiple Olympus properties and they all asked for reviews during the tour, which doesnt make sense as it comes to credibility. As you look at feedback, you will see many positives from the application process, the tour, follow up, etc. This has nothing to do with what its like to live there. Additionally, a true incredible company earns their feedback and doesnt ask for it. We ended up moving out before the lease was over. Here are some of the issues we experienced including photos- Two deaths including a murder, air conditioning broken in July, dishwasher flooding the kitchen (told this was not an emergency), multiple cockroaches, people smoking cigarettes at the pool and on their balconies, security gates left open at night after the murder, dog pee and feces all over, packages stolen within 10 minutes of delivery, consistent theft, people hoarding their garages, garbage everywhere as garbages are constantly overflowing, cops daily, screaming and fighting residents, and overall feeling unsafe. We befriended a few residents who also experienced neighbors screaming and fighting, black mold, water damage, theft, mushrooms growing out of the floorboards, etc. With crime and safety, the apartment claims to be a gated property. The gate connecting to the back hotel is not a secured gate, so anyone can get in the apartment. When we lived there I emailed management as multiple of the gates were broken and anyone can open them. This is a huge concern considering the murder at the property. In January management they said they were aware, yet in May these were still broken. When I emailed management with my concerns, I would go weeks without responses. When I would call Mikalya would take my number, yet I would never receive call backs. Unfortunately, they failed at customer service as well. Overall, the issues among safety, crime, noise level, and cleanliness are unbearable. When we moved out I wrote crime and noise level for the reason, yet they updated their document to moving in with others. This company is dishonest - I would highly recommend reading all reviews including Apartment Ratings, BBB, and Apartment Guides. Lastly, our deposit took over two months to arrive, which is also illegal. I am not sure how this rental stays in business.
Apr 9th, 2024

Been here for 4 months. Great complex, great staff. The parking situation needs to be looked into. I have gone over 1/4 of my residency having to park on the exact opposite side of the complex. Not a huge deal, however, annoying anytime after 5:30PM. Aside from that, all maintenance requests have been handled extremely fast, and any questions I have had have been handled professionally by the extremely helpful office staff. Highly recommend this complex, I will be transitioning to a one car household soon, so parking will not be a major concern at that point.
Apr 8th, 2024

Apr 8th, 2024

Very much enjoyed living at Redstone @ San Tan Village! This was a happy place to come home to. Convenient access to major freeways, shopping and dining with walking/biking trails and dog park close by. The property is attractive and maintained very well. Everything looked nice. My apartment was clean and move -in ready. Loved the floor plan. Absolutely zero pests and rodents. Maintenance responded quickly to the one small service request I had to unstick the disposal. Appreciated the excellent customer service and friendliness of the office staff. Would have extended lease for a second year, but unexpectedly moved out of state due to employment change. Thank you to Mikayla who was very helpful navigating a quick move out for me.
Apr 6th, 2024