Highlands Floor Coverings

May 21st, 2022

While I now have carpet in my house that I am happy with (thus two stars) it has been 5 months since our first contact with Highlands. The experience has not been positive and I will not plan to give them more of our business. Hannah was our sales person, she over-promised and underperformed. I am still unable to decipher what we actually paid for, what she ordered and how she figured out our deposit and final payment. We spent over $8000 on carpet for our new house and feel we were fleeced. Throughout our experience, we received some positive customer service (the owner and install manager came out very quickly once alerted to inspect 4 different areas of concern and acknowledged the sales person's numerous oversites and lack of customer service as well as some issues with the seams.) However their promised follow through was lacking. I had to call them over a month later to ask when the fixer-installer would be coming. The install manager said he forgot (he may have "apologized" but it felt like I was the one bothering him) and he had someone out the next morning. This is supposed to be the "best" place in town! The sales person, the owner and the install manager know we are interested in additional flooring -- they were all at our house and I outlined additional projects--and despite this, they could not manage to provide a clear itemized bill for the first job, follow through on having the fixer-installer come, or sincerely acknowledge dropping the ball. "The customer comes first," was what the owner told me when he came to inspect the ill-fitted seams. Hmmm, I am not so sure for this company. I typically do not leave reviews like this but I want others to know about our experience in order to hopefully not have something similar happen to them.
Mar 6th, 2022

Pam Neises at Highlands Floor Coverings is simply amazing. She works hard to make sure our floor needs are met. The carpet was installed perfectly (on 2 different homes!) and the laminate flooring was also installed well. The workers are courteous, on time, and professional. I highly recommend Pam and Highlands Floor Coverings for your flooring needs.
Jan 27th, 2022

10 days to get carpet in and two months before installation with installation date not as promised. In store help with choosing carpet poor.
Dec 13th, 2021

Working with Highlands Floor Coverings, specifically Hannah Lehr and our installation technician, Zack...We are incredibly pleased with the entire process of working with them for our first-floor installation of vinyl floor covering. We have an older home that has been transformed! We are very pleased with the quality workmanship. We look forward to referring others to this local business and additional work planned in our home. Once the entire project is complete, I look forward to uploading before and after photos!
Sep 28th, 2021