Cricket Wireless Authorized Retailer

Richard Montelongo _{on Google}

May 31st, 2023

New MANAGERS Ramses and Ulises were a great help.

Heather Ann _{on Google}

May 24th, 2023

I am thankful to this Cricket location Lex and the other coworker did a *fabulous* job helping me after my phone (and wallet) was stolen. Lex helped me get the new phone going again and trouble shoot issues. They were quite professional, lighthearted, and kind during my time of upset and intensity. I always drive to the Flagstaff Crickets from Sedona, because the one closest to me in Cottonwood is awful and not even there in hours they are scheduled to be.
This location, however, gets a huge kudos!

Victor Nava _{on Google}

Nov 3rd, 2022

(Translated by Google) I had a very good sales experience with an Angela I liked and I learned more about the applications I use. Excellent customer service.
(Original)
Tuve muy buena experiencia de venta con una Angela me agrado y aprend ms sobre las aplicaciones que uso. Muy buena atencin al cliente.

Robert Moore _{on Google}

Sep 15th, 2022

I am no longer a cricket customer after being one since 2009 I stopped using them the first of September they have no customer loyalty and over priced.

Michael G. _{on Yelp}

Feb 5th, 2023

Purchased flip phone for my wife, explaining that we would be purchasing Tracfone minutes once the 6 mo obligatory contract with Cricket was complete. Before purchasing, we confirmed 3 times with the staff that the phone we were about to purchase would work with Tracfone after the 6 mo obligation w/Cricket. Each time we asked that, they confirmed that for sure it would work w/Tracfone. So we bought it and agreed to the 6 mo of Cricket payments. After 7 mo of Cricket payments ant $52 purchase of the Cricket TCL Classic flip phone, we made every effort to convert to Tracfone, wherein we discovered after many attempts to switch and talking w/Tracfone it was confirmed that the phone Cricket sold us would not work with Tracfone. Took the phone back to this Cricket store and explained that the previous staff was not honest with us. The young guy was very nice & was attempting to help us with a refund or exchange (to a phone that would work with Tracfone) when the apparent owner walked in, ask what was going on & immediately said no way could we return the phone since it had been over 7 days since the purchase. He would not let me explain what had previously happened, kept interrupting & laughing that the time had expired. After I finally was able to explain that the staff had told us that the phone would work w/Tracfone, he said he wasn't there & didn't hear it, so I could be lying. His attitude was the exact opposite of what good customer service is all about. DO NOT USE THIS STORE for any cell phone or service purchases. I found out each Cricket store is independently owned, so at least use the other Cricket store located in west Flagstaff.