U-Haul Moving & Storage of Downtown Chandler

Terrible customer service. Im standing there trying to find a trailer for today and the lady just keeps shaking her head no as to no availability and saying sorry. No offer to find one at another location, no help what so ever. Exhausting how many places have no customer service anymore. Ill take my business to Penske.
Apr 4th, 2024

I totally just had the greatest U-Haul experience. I was contacted by Jocelyn via phone this morning regarding a small issue with my online truck rental reservation. We spoke about my itinerary, time frame, and my deadline. She pulled a bunch of strings to make sure that I didn't hit any speed bumps with my schedule. Just when I was starting to think U-Haul was extremely dull, she's the that makes the company shine!!
Jan 27th, 2024

I drive halfway across town to go to this location. I know they will have my reservation ready to go and in working order. They are helpful with hooking up trailers, answering questions and checking in equipment. I will continue to visit U-Haul Moving and Storage of Downtown Chandler for all of my U-Haul needs!
Nov 6th, 2023

The team was friendly and welcoming. I scheduled and appointment to have a bike hitch out on my car. They made sure I had purchased the right rack for my vehicle and it matched the hitch I paid for. They were also good to remove unnecessary add ons and were able to help me with a lock for the hitch as well. The space was clean and organized. Team was friendly, helpful, and informative. The experience was great and seamless.
Aug 12th, 2023

I was given a truck with an empty tank, but told it had a quarter tank, phot evidence shows it did not. I had a reservation with the uhaul coverage, when I reviewed my receipt the employee at the store had removed it. So I was left without coverage or knowledge of that act. The truck was dirty and so worn out I did not feel safe driving it. When I returned it I mentioned the extraordinary amount of play in the steering and he asked what I ran into. I have rented from uhaul for years. My account proves that, and this was the worst I have ever faced. I fully expect a refund and a phone call. I got nowhere with the local team.
Jul 9th, 2023