Cool Box Portable Storage

Initially the process was great. I ordered two 8x20 units and they couldn't be delivered the same day due to driver availability. That worked for me because I couldn't load both in the same day. When I scheduled for the units to be picked up, 10 days in advance, the Friday came and no one arrived. I called and spoke with Lee and she apologized and said I wasn't on the schedule and promised the boxes would be picked up the next business day. I asked how it was possible to be on the schedule and then have this error. She didn't have a response to that but apologized and repeated they would be there on Monday. Monday rolls around and by 1pm there was no driver so I called again. Lee called the driver and he said he was in traffic and wouldn't make it. Our house had closed escrow and we were moved out of house. The new owner was very upset and understanding the FIRST time this happened. The boxes were eventually picked up a week later which is unacceptable. Fast forward to request my boxes be delivered so I can move into my new home, unload and return boxes before the next rent is due and they don't have enough drivers....I have been calling everyday and I was told by Rhonda that I would not be charged rent since it was their lack of staff to deliver. I will update this review once I get my boxes.
Nov 16th, 2022

Great storage containers! Delivered and picked up on time. Great customer service!! Reasonably priced.
Mar 15th, 2021

The staff and drivers are very accommodating!!!! Highly recommend!
Jan 28th, 2021

I would NEVER recommend Cool Boxes! Unbeknown to me, they provided me a leaky box. I loaded my belongings, and paid(almost $11,000!) storage, for 5 years. When I unpacked the box, the water damage, and where it came from(leaky seam in the roof of the container) were apparent. After filing a claim with Cool Boxes, they informed me, they were not responsible for water damage, even if it was the result of a faulty storage container. Service: Moving-related storage
Dec 9th, 2020

I've Had my Cool Box for over a year.The service was great.Prompt service when ever I called with questions or information.
Sep 7th, 2020