Wendy's

The atmosphere in there was not really that good
Apr 10th, 2024

What a shame! It's so sad to see a once vibrant and fresh franchise with juicy hamburgers and hot french fries degenerate and fall fate to franchise degradation. From the moment you enter the franchise Wendy's you have a concern. It's a chilly day and the heat isn't on. We were planning on dining in but we would have been more comfortable in our car. We originally came as a result of the March madness special advertised on TV. Trust me, but $2 Dave's double does not exist. Or, there are so many hoops and juggling acts you would have to go through it isn't worth it. When I ask the cashier about the special she said oh you have to order it through the app. So we weren't in any hurry and I went back to a table to load the app. After slow internet and challenges getting the uploaded, success! The app was loaded and I tried to find the special. From everything I could tell it's only available for delivery. I don't know, I never could figure it out. So I went up and ordered one meal double, and one double. Woo ha $25 later and about 3 minutes our order is ready. I knew there was a problem with FRESHNESS when the order was ready 3 minutes ago after placing it. Sure enough, the french fries were lukewarm being generous and stale. The perfect heat lamp french fry. The hamburger was dry. Certainly not the Wendy's I remember when it was first introduced back in the '60s. I was just going to choke down the french fries but my wife convinced me to take them back. I went back to the counter and asked the cashier if I could have some fresh french fries. She looked a bit confused and the cook came out and said"what's the problem? I explained that the fries were lukewarm and old. I requested some fresh French fries. He said, okay it's going to take a while. We weren't in any hurry so why not let's eat some fresh french fries. About 10 minutes later my wife noticed the French fries were in the basket above the fryer grease. She asked if she could have them. He obliged. What a pleasure to have hot fresh french fries. By this time our dry hamburgers that had been pre-prepared were finished. But we sure did enjoy the French fries. It's so sad to see the demise of a franchise. The restaurant was near empty. The occasional guest would stroll in and pick up his app ordered bag of food. Please see the pictures on the post. With all the marketing dollars a franchise pays they receive platitudes and messages to hang on the wall. Unfortunately, they mean nothing. They are empty promises. One sign that was hung on the wall in this location was missing a letter. Shows how much that platitude means to management and ownership. I have always loved Wendy's. I guess I remember back in the day. It'll be hard for me to not give them another try. I never want any restaurant to fail. I hate to see falling profits shrinking quality and helpless guests that lower their expectations because after all, it's just fast food. I wish this operation and all Wendy's much success in the future. Hopefully, Dave will somehow rein in his franchise owners and get the priorities back to fresh food served hot.
Apr 1st, 2024

The WORST Wendys I have ever been to. I had ordered ahead of time using the app and went through the drive through to get my order. When I approached the drive through, they asked if I would be using the mobile app, and I said I had already put in an order. They asked for my name, I gave it and they told me to hold on. I waited for about 2 minutes and they came back and acted as if I wasnt waiting and said the whole welcome to Wendys again and I said im waiting on an order you told me to hang on then she proceeded to tell me to hang on again theyre clearing out orders. I waited at the drive through for about another 5 minutes or so before going to the window. Once I got to the window, no one acknowledged me and they were just talking to each other. Then some girl, who was rude from the beginning just gave me my order and walked away. They told me to hold on and never came back to me in the drive through so how was I supposed to know I couldve gone to the window the whole time. The girl kept arguing with me and then the manager came to the window and was the same way.
Mar 23rd, 2024

Mar 20th, 2024

Nah.
Mar 18th, 2024