Adelante Healthcare Buckeye

So many things. They never call you back when they say they will. My daughter had test results that they never called to tell me about. My daughter had some results done at the Memory Clinic , including autism, ADHD, anxiety, depression, diagnoses. As of right now its been a month and I have not heard anything back from her doctor on a plan for her. So in the meantime, my daughter is struggling at home and at school because they cant make up a plan.
Feb 15th, 2024

Whoever the front desk young woman is, Im sorry youre so miserable, but thats no reason to make new mothers feel like garbage. She is always so rude when we go in there and she entered in our information wrong - she listed our son as a JR (hes not) and put my husbands name down as my sons name (its not). Ive asked her to fix it multiple times and she always blows me off. She once ignored me so obviously at the front desk that the woman behind her had to tell her to respond to me, and I was just trying to hand her back with a clipboard. The other comments are right about how they dont clean - I regularly see stains in the lobby and on the tables in the rooms in the back. I once scored low on the PPD, so they made me do a Zoom with some sort of counselor who instead of focusing on me, told my husband he probably had PPD too and needed extra support from me (I was two months post partum but zero focus on me). The doctor is nice so its really unfortunate that the admin and assistant staff are so awful. This place must just be for people who have no other options honestly.
Feb 3rd, 2024

Jan 15th, 2024

Human resources and OSHA need to stop at this location!!! The staff here are great considering the environment they work in!! So so disgusting the walls chairs tables everything is so dirty. My baby had shots yesterday and I should have said hell no due to how unclean it is. Please read send help over there you walk in healthy to walk out with something it's dirty!!!
Dec 20th, 2023

If I could give this place negative stars, i would. Absolutely TERRIBLE customer/patient service. Elizabeth Vidales is my doctor. She originally prescribed a specific medication that i need daily (medication for depression and anxiety that she KNOWS I need and that is night and day difference if i am not on it). A month ago, I ran out of refills so i submitted for the pharmacy to call the dr. They did and Elizabeth said she needed to see me before she could prescribe it. So i said okay and tried to make an appointment but they only had 1 month out available. So i made the appointment and asked for a temporary refill to get me through until my appointment. Long story short, i ran out of meds and went a week and a half without because Elizabeth wrote the prescription incorrectly and required a prior authorization. Had she written it correctly, it wouldve been filled same day. I spent HOURS on the phone with them explaining that she just needed to write the prescription differently. Same medicine and dose, just needed to be written like she had originally written it where it didnt require a prior authorization. They said they would call back with a resolution and never did. It took my husband calling them and threatening to contact an attorney for them to take action. Surprisingly, that same day the correct prescription was sent over and filled. I went to my appointment this past Friday, paid my copay, and very specifically asked for that same prescription written the correct way. Elizabeth said she understood and would send it in correctly that same day. As Im leaving, i get handed my recap of the meds she prescribed. I noticed she wrote it wrong yet again. I walk back into the office to ask for them to fix it. They said they would send a message to the doctor. I said no because I already dealt with this a month ago and couldnt go through it again because I only had a couple days of meds left and Monday is a holiday and they are closed. Office rep called the dr and guaranteed me that Elizabeth would fix it and call it in the correct way. I said okay. Well, She did not. I spoke to the pharmacy and found that she never called them. So i call them again on Tuesday to get it fixed. Same thing happens, they reassure that it would get fixed and understand the urgency and would call me back by end of day to confirm they sent it to the pharmacy. Again, Elizabeth never called me back and never called the pharmacy. So today, my husband took time out of his work day to go into the office and demand a resolution. They said they called and didnt know what happened and that they would send Elizabeth a message and call us back. My husband didnt accept that and demanded it get fixed or we would contact our attorney because i am now out of medication again due to their incompetence and negligence. Again, surprisingly it was fixed after that. They finally called and sent it in the correct way. Other patients in the office said they struggled with the same thing on a regular basis. This is 100% unacceptable. Its a medication that she has prescribed and acknowledged i need but they are just too lazy to do their job correctly. Oh but theyll take their copay right away, no issues. Needless to say, i am never going back and will review this place and doctor Elizabeth Vidales everywhere I can. And thats not even talking about the other medication she said would get me a replacement for since my pharmacy was no longer carrying it. She did nothing for that one and i have just given up on that. I rather struggle to breathe than deal with this incompetent office and doctors. Absolutely terrible place. Terrible doctor. Elizabeth Vidales does not deserve to have a job as a doctor and doesnt care about her patients. Literally does not care. Avoid it at all costs.
Jan 21st, 2024