Robert Horne Ford

Joshua Jones _{on Google}

Apr 4th, 2024

I traded in a vehicle previously purchased from this dealership in OctoberSIX months ago. For half a year Ive been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow up. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.

Mike Radoi _{on Google}

Mar 27th, 2024

Everybody at this dealership are so nice and helpful,
Frank the salesman and Ted the finance manager amazing

Allison Martinez _{on Google}

Mar 24th, 2024

I had a great experience at this location. I called in to make an appointment for a parts recall and for an oil change. I was helped by David Flores at this Apache Junction location and he provided excellent service. He worked with my schedule and was able to fit me in for later that same day. He had all of the paperwork ready for when I arrived. He made sure everything went smoothly and in a timely manner. I will certainly be returning for service and asking for his assistance in the future.

Brian Murray _{on Google}

Apr 2nd, 2024

Horne Ford mobile service is amazing. Way better than going anywhere to have your oil changed, Ford service or anywhere else. I needed two recall items replaced on my F150, as well as an oil change and windshield wiper blades. Two technicians arrived at my home as scheduled. Nice guys. We chatted for a minute- NO pestering me for additional things like filters, NO hassle at all. I mentioned I had some wires hanging down under my dash that I was concerned about. They glanced up in there and told me what they belonged to and that all was OK. A little under 45 minutes later they were done. I was pleasantly surprised when they told me that they had even secured the wires under my dash! No more hanging wires. And the price was less than any of the fast oil service companies out there. There is no way a tech at an oil change business would have known instantly what those wires were under my dash. Very comforting having two Ford trained techs come to my house and service my F150. I will never waste my time driving anywhere to get my oil changed again. They didnt charge me for fixing my loose wires.

Anthony Paul Mannion _{on Google}

Apr 1st, 2024

NEW REVIEW:
Since my first review below from 2 years ago, we have been able to contact their service department this spring. I am updating our review from 1 to 5 stars. A few weeks ago, we got a new key made and the process was very smooth. We also had some transmission fluid problems on our 2011 F250 over the past few days and they went above and beyond to measure and top off our transmission system with the correct amount of ATF. Our service advisor Juan was very helpful and asked for assistance from the service manager when needed. I also talked to Juan on the phone recently to get some more information on the performance of transmission.
--
OLD REVIEW:
I called and talked to the service department here on Friday December 10 to get a quote on some work for new body mount bushings on our F250. I said I would get a call back. It is a whole week later and still no call. I guess I'll spend my money elsewhere.