Spirit of Alaska Federal Credit Union

Charlyn joiner _{on Google}

Apr 7th, 2024

I love the staff because they are always patient,kind and friendly. I always have a wonderful experience.

Ethan Schumaker _{on Google}

Mar 28th, 2024

Immaculate facilities and impeccable service staff. I really love the new remodel, great job

Julius Wilson _{on Google}

Jan 6th, 2024

Rude and dismissive. No concept customer service.

Daniella Lambert _{on Google}

Feb 1st, 2023

Worst bank I ever banked with. I opened up a dispute against Walmart, after Walmart charged me $98 membership fee which I've never signed for and the bank denied my dispute. Also no wire transfer of ANY kind to or from another country. Couldn't even use my debit card to purchase groceries for my terminally ill sister oversees. I called and who ever was helping me said you can useit now, which never worked at all.

Sonya Peters _{on Google}

Sep 26th, 2023

My husband and I had been long time members, starting with the purchase of our vacation home in Fairbanks.
Numerous times we called upon Zach Dingwall to help route funds for us from/to our home Credit Union in another state and found his service to be efficient, timely and well over exceeding our expectations. We were immensely pleased to be members.
However, this year has been a challenge.
Although, Zach tried his best, the Branch Manager has not!
After days of exhausting conversations with Zach, he told us that he would ask the Branch Manager to call us and explain why they were holding a large sum of money, instead of depositing it into our accounts in a timely. The sun was a transfer from another Fairbanks local Credit Union. It should have been an easy electronic transfer.....it was not!
Added to our frustration, was the fact that the Branch Manager never saw fit to contact us, after we repeatedly asked to speak with her/him.
Zach did all he could, but no attention was given to our complaint. We were ignored! Not proper treatment for a Member.
Due to this lack of service, especially from a Branch Manager, we have closed our accounts. That was a horror story, all in itself.
In summary, we give Zach a 5 Star rating for trying his best, even if his hands were tied by the Branch Manager.
However, we can not say the same for Management. A thumps down there!
So fellow Members, beware if you are transferring money. It is scary