Alaska Communications

Corina Torgeson _{on Google}

Apr 9th, 2024

I have been waiting for 5 weeks to have my internet installed. Ive been called multiple times to confirm a holding date for install, with no explanation that a holding date does not mean a tech will actually be coming out. So I have taken work off multiple times thinking Id be getting internet, but nope. I have never been able to reach anyone over the phone, I have to text chat to reach a real agent and I continue to be told that they are unable to give me an ETA because im in a rural location, 30 minutes away from the largest city in Alaska. If I had any other option where Im at, trust me - Id take it.

Steve Leider _{on Google}

Apr 5th, 2024

Updated review to reflect that ACS fixed the problem.

Andre Valle _{on Google}

Mar 28th, 2024

Disconnected every 5 minutes fix your internet service...

Erin Lockwood _{on Google}

Mar 7th, 2024

Omg, Im so frustrated with ACS internet, Ive tried to contact them via phone several times, Im in the que, and after waiting I receive the message that Ive reached the call center after hours. It was 11:15 AM on a Tuesday, I tried 3 more times using different options and eventually I get the after hours message! I so hope Acs sees this and contacts me as I need help. The virtual assistant never replied to my plea for help!