Allied Alaska Moving & Storage

E O'Loughlin _{on Google}

Mar 11th, 2024

AVOID THIS COMPANY! They overpromised and underdelivered. We paid for a FULL move package from Alaska to Oklahoma. During the offload, we learned that the Anchorage-based pack team didn't produce a complete inventory of boxes they packed - more than two dozen boxes weren't listed on the inventory. The company delivering our shipment in Oklahoma apologized so many times for the lack of padding material in boxes. The shipping team in Anchorage packed items marked "top load only" on the floor of the shipping container. We also experienced more the $5200 in damages to large furniture items. Fortunately, we paid for insurance, and four months after our move we were reimbursed for the losses. Now we just need to have the items repaired. During the move in, we learned that the delivery company was not made aware that we had paid for full delivery, unload, and removal of packaging materials. When I called Anchorage to clarify, I was informed that "while you paid for the unload and packaging removal service, the company performing the unload had not been contracted to provide that service. So, they won't be performing that service." We showed the local delivery company our contract, and they honored it. The Oklahoma Team was professional and hark working. On the other hand, I have nothing good to say about the Anchorage office staff. And while the packing team members in Anchorage were very personable, the quality of the pack was terrible. I would highly recommend you choose a different company if you value your property and want to have your memories and keepsakes arrive in one piece.

Michael Hamilton _{on Google}

Jan 13th, 2024

After some issues with this company I can confidently say that if you communicate a problem to Mia and she has the time to deal with it she likely will.
The movers were respectful enough. I would think about the protection plan if you have anything remotely fancy but thats the case with any move. The responses for the planning were prompt and they did respond in accordance with my timeline to the best of their abilities.
Mia has gone above and beyond to ensure to right the wrongs we experienced in our move so far. I had a couple problems with the service, I addressed these problems with the claims department and Mia. The claims department was entirely useless they basically told me that because I did not purchase the protection plan Im SOL. I was offered an honestly disrespectful amount to replace some items that were broken or did not make it. Mia however stepped up to the plate and made our issues her priority. She was awesome. She clarified on every topic I brought up to her and really impressed me by fixing the problems I brought up.
All in all I would likely do business with again thanks to Mias efforts after the fact. Thanks Mia!

Amanda Hurry _{on Google}

Dec 2nd, 2023

I couldnt be more happier with AAA Moving & Storage (Allied Van Lines) for my moving needs from Anchorage, AK to the lower 48. Excellent communication, great professional crew and stressless smooth process. My belongings and vehicle arrived with no damage and on time. I would definitely recommend AAA Moving & Storage for moving and Im so glad I chose them after shopping around for estimates.

Jessica Zuelke _{on Google}

Nov 21st, 2023

Criminal. When youre off 30 % with an estimate and then ghost your customers and then charge even more and tell them just pay this arbitrary amount with no proof or accounting of line haul ratesI could go on. Avoid at ALL costs.
Also, were Air Forcefellow military families BEWARE.
J was the one that was 30% off with our estimate (for those curious of a dollar amount thats an EXTRA $5,000). And Mia was our move managerconstantly avoiding my calls and always saying I got it. Just trust meum, negative. Do NOT trust these people.
ALSO, some of my stuff is missing. I guess they figured we wouldn't notice a box or 2 of missing things.