Northern Skies Federal Credit Union

Jan 3rd, 2024

I have been with this FCU for years. I have had many loans and referred a bunch of people here. It has always been a great experience until recently. A woman named Kylin was very rude and dismissive. I called next day to speak to someone else about the matter to get it worked out. Chance was very helpful and professional. Missy was manager on duty. I asked to speak with her to explain both the negative treatment from Kylin and great customer service from Chance. She did not speak with me. Not the most professional manager. I do not recommend this branch if you have to deal with Kylin. Ask for Chance to get the help you need.
Dec 22nd, 2023

Was told I can cancel the debt protection on my auto loan during the purchase but once I found out the debt protection does not work as discribed and I canceled my payment remains the same? Be careful with this bank shady practices with addition services like debt protection or extended warranties be aware! Confirm on the phone that they repo vehicles within 60to 90 days but you have to be out of work for 90 days before debt protection kicks in? Clearly staff is misinformed with the details.
Nov 24th, 2023

Update: changed from one star to three stars. Eventually they reimbursed us for the unnecessary fees. We've usually received pretty good service from northern skies. Original review is below. Don't bank here. My wife banked there 17 years. She opened a debit card for our daughter which they rigged up incorrectly so it resulted in a $5 fee every transaction. We never had to worry about such things and now they said it's our fault for THEIR MISTAKE and they keep the fees while they cite a 60-day to contest rule. We NEVER had to be on guard like this before to be sure we weren't being robbed by bank fees as a result of the bank's mistake. Every response from the teller and manager were about something my wife should have done when it was THEIR mistake in the first place. WRONG answer guys.
Nov 18th, 2023

Banked with them for quite a while. They are honestly one of the worst credit unions in regard to fees. They are relentless. Financial institutions like this one are a sobering reminder of how expensive it is to be poor.
Jun 8th, 2023