Hertz Car Rental - Anchorage International Airport

Ryan _{on Google}

Mar 12th, 2024

Mr. Pepa was kind, courteous, and patient in getting me into just right car for my 3 hour drive.

Tyler Moore _{on Google}

Jan 25th, 2024

I fly twice a month and use Hertz. I never have any issues except here. They did not have my reservation even though I still had it on my phone. It then took over 30 mins a process that should have been 5 mins. Not sure what happened as this appears to be a common issue with their system. I think I'll use Avis next time I'm here.

Brian Forrest _{on Google}

Nov 28th, 2023

DO NOT USE THIS HERTZ, DOLLAR CAR RENTAL, THRIFTY GENERAL!
The car we rented had some bad steering and tire issues - the Hertz main customer care line couldn't do anything to help because this Hertz is a licensee that is not affiliated to the main Hertz. We tried and tried to call for help but no one answers their phone or returns messages. The General Manager, Anissa, has still not returned any of our calls and we are finally home. We can't get a refund or anything because this small Anchorage Hertz has it's own independant billing and process that is seperate from the main Hertz and the other companies.
HIGHLY ADVISE TO NOT USE THIS RENTAL CAR LOCATION! Staff at the counter tell us to call the 1-800 number to file a claim with billing but it's a ploy to have you walk away without any help. The anchorage office never answers their phones!

Tony Wang _{on Google}

Nov 5th, 2023

Absolutely horrible! We rent a car at hertz anchorage. We only checked the front side when we picked up the vehicle. The car has over 50,000 miles on it and really old mode(2015 model), also smells bad. We trusted Hertz brand. But the agent says there is a scratch on the rear bumper when we returned the vehicle. There is no accident or anything which could caused scratch from my rental. It is on me since we did not check thoroughly. It is only a minor scratch without any dent nor any damage. Check the picture. Now comes the ridiculous part.
Hertz anchorage charged me $7000 for this scratch.
1. Over $2000 for the paint.
2. Over $2000 for lost of service due to repair
3. Over $2000 due to loss of value to the vehicle.
Are you kidding me? This is RIPOFF! Keep away from this business as much as you could. Awful experience! I guess we learned a hard lesson. Never trust Hertz any more!