Best Western Plus Tuscumbia/Muscle Shoals Hotel & Suites

This is a great place to stay. Rooms are nice and clean. The staff is attentive and friendly. The down side is there aren't many places to eat nearby.
Mar 23rd, 2024

Only stayed for 2 nights but it was perfect. The staff were friendly and I was able to have my pitbull with me. Love Best Western.
Mar 21st, 2024

I love this hotel and it's staff! I have coworkers who stay here often and we use the hotel's meeting room frequently. The staff are so personable and Mrs. Freda is the sweetest.
Mar 18th, 2024

Mar 13th, 2024

I will never stay at this hotel ever again! One and done. The manager had the nerve to come to our room knocking on our door and demanded that we open our door(I guess she wanted to see us naked) lying with her first lie by stating they don't do late checkouts and when I stated that is a lie, because I had just called down and the young lady told us the latest time she can do is 11:30. Then she changes her story and say, well they've been knocking on our door for soo long with no answer, lie #2, because when they did knock and we answer with a "who is it" like what a normal person would do, they walked away. (By the way, they knocked 2 times, and keep in mind they started knocking @10:45 and checkout is 11 am. She then proceeded to get an attitude because of her lies and demanded that we get out in 15 minutes or she's going to write a report and call the police!! Keep in mind now it 11:40 and we were packing up our stuff which was not a lot because we were only in town for our brother who beat cancer party and didn't feel like driving back to Atlanta where we stay and by the way we never stayed at a best western in our life, but it was the hotel our family booked the room for us and the only one closest to their home. I stand on that she is a Karen and tried to use her power and race to rush us out of the hotel like they were at capacity and needed the room. The hotel had maybe 10 cars in the lot, with one being ours! My husband played for the NFL, and I definitely added this hotel to our community list as a hotel to never stay at, and we reach thousands of current/retired players and also our wives club. I also filed with the BBB because of her actions. You should learn how to treat people how you would like to be treated!! You never know who you are talking to, Karen!! P.S. One, it do not matter that the reservation wasn't under my name it was under my husband's name, and we are 1!! If you're not married, then you wouldn't understand that, and that's why you would make an ignorant comment about who's name was on the reservation. Secondly, you knocked on our door at 11:40 and knocked twice not many before I answered, so please stop with the lies!! Also, how did you get to the property at 12:30 if you were knocking on our door at 11:40?? We checked out at 11:58 28 minutes after our late checkout of 11:30. Oh, that was so long after checkout!! My husband was being sarcastic and did not apologize he only being nice so we don't have another encounter, so stop with another lie. He tried to stop me from talking to you and not stoop to your petty level, Karen, so you have a blessed day. Noteworthy details: She needs a manager refresher course on how to treat customers! She also should have been taught as a child about being a liar it will block your blessings.
Apr 2nd, 2024