Truist

Al Robinson _{on Google}

Dec 29th, 2023

Great bank to bank with

Daniel Davis _{on Google}

Nov 20th, 2023

The bank has went down hill after the merging with truist, and I have to driver anywhere between thirty to forty minutes to get to the bank and the lack of ATM machines I live on the far end of Northport, and their use to be a BB&T bank next to Winn Dixie and it closed and now the only one close is next to Skyland for me it's worth to change to a bank that is close since the service of the bank has gone down so much, plus its ashamed since the ATM is down we want to get money out and still be charged anyway, we should be reimbursed because its the only one in the city of Tuscaloosa

Jasmine Prewitt _{on Google}

Aug 5th, 2023

This is the worst bank ever! You can never get anyone on the phone, no matter what time of day you call. I always have to physically drive there which the issue is never resolved. They will give you a different department number to call. Im not sure what type of calculations they do but my account has ended up negative twice which I check it regularly and when I call about the issue they can NEVER EXPLAIN WHAT HAPPENED! First time they refunded me second time claim they couldnt do anything because theyve already waived an overdraft fee. I deposited a check on July 30 but its still on hold and isnt expected to be released until August 8. Dont need it now! However, my account says the transaction was made on august 7 but today is August 3! Hate this bank

Annie Woods _{on Google}

Mar 29th, 2023

Ive called several times to speak with a manager concerning my account was but on hold for 30 minutes only for the customer service specialist to come back and say they didnt have a manager available and then disconnected the call, called the next day ask for a manager number or email same scenario put on hold never to return back with a manager or supervisor. I have been with this bank for over 10 years through many transition this is far the worst customer experience Ive experienced with this bank still trying to get the issue resolved.

Bo Cox _{on Google}

Sep 15th, 2022

I am so glad I came to this bank. They are helpful and have many different ways to assist you on your financial goals. Even if youre a beginner. Plus the delta skymiles debit card? Yea, this bank is home.