Truist

Adam Crocker _{on Google}

Feb 8th, 2024

This branch was so very unhelpful, uninformed, and downright rude to us after making us sit for over half an hour. Do yourself a favor, if it's important, choice another branch

Taz The Wildone _{on Google}

Oct 19th, 2023

The lady at the front African American women with braids she was rude taking calls on her personal phone and the other banker pulled her to have a conversation about another customer in front of me and not handling my problem as serious as they should

James Brisco _{on Google}

Oct 8th, 2023

Notary cannot notarize anything relating to Trusts! Wills! No reason given just No I will not do that. Terrible service. Lost paperwork regarding welcome deposit after we met requirements for direct deposits for the first month. 1st month received a charge for not signing up for paperless bank statement. Corporate office was not helpful. Bank here if you want barriers upon barriers of red tape and people who are the opposite of helpful. I think they might actually find joy in telling you I cannot help you. Do yourself a favor bank somewhere else.

Robert Wheeler _{on Google}

Sep 1st, 2023

I have been banking here for over four years and the Customer service I received today was well below standard in Trussville. The teller K.B. was rude and has no professional abilities or training. The management team knows about her and still has not addressed it. I would be finding another banking institution that cares about their customers.

Elizabeth Wilson _{on Google}

Apr 30th, 2023

DO NOT use this branch. We've had nothing but trouble when we making deposits at this branch putting 7 day holds on bank issued cashier checks, which is the same as CASH, its basically a money order. The Pell City branch is pleasant and does not do this. It is well worth it to drive the distance if you don't want your own money held that is actually CASH and not a check. We were told by Anna in drive-thru the hold would be released in 24 hours to close on a home and then the branch manager said she lied. I had to go to Pell City to get this mess fixed. This has happened now 3 times from the Trussville Branch with 7 day holds on cashier checks and even pay checks from my husbands employer until direct deposit was set up. Considering moving our accounts to Wells Fargo. We've heard this bank has the same policy at all branches for its members, rather than continue to deal with Truist. We've been here for years. This is ridiculous and too many hoops to jump through. We need a Trussville & Pell City bank to deal with as we are in both towns on different days. Nobody should have this much control over your money, especially when it is a cash transaction or paycheck.