Best Western Premier The Tides

Mrs. Revolta,Thank you for the review regarding your recent stay. Our apologies as it appears there were several issues. I have had an opportunity to review the circumstance and below are my findings. Please know that the hotel is only the receiver of information when reservations are made through third parties such as Expedia, Booking etc. Therefore if there were issues with the reservation upon arrival, then the matter would not fall to the hotel as we only receive what is entered either by the party or the third party. Unfortunately the staff is not allowed to make changes to these third party reservations as this would be between the customer the booking company to resolve and yes this can be time consuming. Regarding the electric sockets in the room, our maintenance team has a work order to verify them all as we have not been made aware of this prior, our apologies. In our effort to ensure that we maintain the property to the standard we are accustomed to, continued maintenance must be performed. The painting started Sunday midday as 60% of the hotel departed that morning, and the GM (who was painting) was very careful to block the area off furthest from the pool. When the building was designed, the amenities at the pool were placed at their max to include a waterfall, zero entry & fountains for all to enjoy. Again our apologies you did not enjoy your stay as we pride ourselves in ensuring each and every guest enjoys their stay as you can see by prior reviews. We will be discussing your information to see how we can improve from your experience.Jeana & Staff

Thank you for your fantastic review! We're thrilled to hear you enjoyed your stay with us and that the amazing view was a highlight. We appreciate you mentioning your intention to return – that truly means a lot! We apologize for the slow elevator. We understand this can be frustrating, and we are currently exploring ways to improve its efficiency. Regarding the parking situation, we appreciate you bringing this to our attention. It's concerning to hear about a car parked in a handicapped spot without a permit, and we apologize that our staff didn't address it immediately. The safety and well-being of our guests is a top priority, and unauthorized vehicles in designated spots can be a hazard. We will be reinforcing our procedures for handling such situations to ensure a swift and appropriate response in the future. We do charge for parking to maintain a designated and secure space for our guests. However, we understand your frustration about unauthorized vehicles not being towed. We will be reviewing our enforcement protocols to ensure a fair and consistent approach to parking regulations. Thank you again for your feedback. We strive to continuously improve the guest experience, and your input is valuable. We look forward to welcoming you back for another stay with a breathtaking view and a more seamless parking experience. -Alex

Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay! -Alex

Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for the compliment! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay! -Alex