AAA Mobile Insurance and Member Services

Impossible to reach on the phone,they may have - person working there,
Feb 18th, 2024

I was told I had to wait until my insurance due date had come before I could renew my insurance I thought I could pay for it a couple of days before due date. That's cutting it real close
Jan 26th, 2023

I used to love AAA. Ive been a member for many years. I have auto/homeowners/roadside. Im extremely dissatisfied with this office. I had an agent until she retired. Now, Im just passed around from agent to agent. I used to feel like a person and now a number. The phone number lists here looks local ( its not ). The prompts on the phone dont allow you to look up an agent and connects you to the Birmingham or Montgomery office. When they transfer you to the Mobile office, like today I had to call 9 times only to be disconnected 8 times. The last person I spoke today actually helped me by sending me to Heathers direct line. I called at 3pm today and left a voicemail to call me back. I left a message along with my name, policy number, and the number to call me back. Heres why Im calling about. I get a letter today that informs me that my wind and hail was cancelled because they were not given confirmation of my coverage with AAA. AIUA said they notified me and AAA and that it is AAA responsibility to provide my DEC page. I was told by AAA when I got the notification that they had provided the DEC page. So, Im happy and life goes on. Then I received the cancellation today. Ill have to say that since I purchased this home 4 years ago I have gone through this each year!! My insurance is in escrow, how does this happen!?
Jan 25th, 2024

On date, 09/06/2023 at about 1245 hour my vehicle became disabled in the middle of the roadway. I was located on Dru Rhu Drive just off Dauphin Street - Mobile, AL. Upon making contact with AAA Roadside Service, I was advised it would be a 45 minute delay before the wrecker could get to me. After about 30 minutes I received a call from AAA stating it would now be a 2 to 3 hour delay before assistance could arrive. AAA further advised they have no other available wreckers for me. I asked if they would call a wrecker company I knew of and they stated no. AAA left me stranded on my own. I contacted wrecker company Hub City Towing and they responded within 30 minutes. This was at my expense at this time. Very poor service by AAA, especially leaving a motorist (AAA MEMBER) stranded in the middle of a roadway. My opinion, AAA should be jumping hoops to assist in a situation like this. *And to top it off, I am now being told it could be 4 to 5 weeks for me to get reimbursed for my tow expense. Very disappointed with AAA.
Sep 8th, 2023

I love AAA. I will never go without it as long as i live. They are awesome
Oct 26th, 2022