Thrifty Car Rental - Mobile Regional Airport

DO NOT AGAIN DO NOT COME HERE . As per the agents here there is always a 3 to 4 hour wait. It doesn't matter if you pre book or walk up , the wait time is 3 to 4 hours. Go to another car rental.
Jun 23rd, 2023

I booked through a 3rd party with an unknown rental agency and ended up with thrifty. Typically I just use Enterprise and have used them for years but I was told none of the locations had any cars only SUVs and I just needed transportation to work for a car repair. Well the shop wasnt finished by the time it was time to return the vehicle. I called to make an extension and was told I couldnt pay with my debit card. I booked with my debit and provided a credit card for the $200 hold. I used a card with a smaller balance so I could hold my larger card for the car repair. I did not want to pay for the rental with my credit card. Was told over the phone that they couldnt process with the debit over the phone to drive to the location which mind you is across town for me. I get to the airport to be told we dont process extensions at the desk anymore. First time using thrifty last time using them as well. Never had this issue with Enterprise and they could care less at the desk about me being stranded. I was 2 hrs earlier than the drop off time because I was told to go to the site and had to call someone to pick me up. Horrible communication poor customer service. Keep it. I was able to find a rental with Enterprise for the next day.
May 13th, 2023

Apr 8th, 2023

They charge an extra $121.68 to the prepaid fee once you go to pickup your vehicle. Concession Fee, Customer Facility Charge, and Taxes.
Dec 10th, 2022

Terrible experience from start to finish. Ive used both other big name car rentals within MOB airport and never had any issues. I figured, Thrifty was slightly cheaper this time, let me give them a try. Never again! The first car I picked up threw a shut down engine immediately light. Upon popping the hood it had no coolant (see photos). I had to have the car towed back to them. The best part was when I arrived I was told I was put at the back of the line for my replacement vehicle. Meanwhile the call center women assured me Id have a replacement car waiting due to the inconvenience they caused. Im now on hold because I was overcharged and need to deal with that and it prompted me to review this company. I rent cars frequently and this is by far the worst experience Ive ever had with a car rental company. Spend the extra few bucks and go with enterprise at MOB, top tier cars and service compared to Thrifty.
Dec 20th, 2022