Grainger Industrial Supply

Maurice Johnson _{on Google}

Feb 23rd, 2024

The guy working the front counter to the right walking in this morning wasnt helpful at all and seems like he wasnt having a good day.
3/6/2024 9:20a

Brandon Warner _{on Google}

Dec 23rd, 2023

Very helpful and knowledge

Jared Sanders _{on Google}

Nov 2nd, 2023

ron was great. ready for my pick when i walked in door. great service

Matt _{on Google}

Sep 21st, 2023

I was looking for a place to start buying boxes for my eCommerce business and was left disappointed after being a first time customer. Under the management of Colton; their employee clearly gave me the wrong receipt and before a 12 hour mark even hit the employee was threatening to call the authorities if I didnt return the receipt. For context, I received a call at 3pm one day and by 10am the next day they were trying to get the law involved. I was so tied up in my personal life that my family came first before this mans mistakes. I even offered to get his info to him the next day and all that did was make him more mad. Keep in mind this is over a receipt (merchant vs customer copy). How Grainger couldnt retrieve the number off this receipt in their system is beyond me. He also pulled out a stack of receipts showing this wasnt his only screw up. You also cant call the facility at all either. The number they call you and berate you with their threats from disconnects every time you call. I also asked for Coltons number and he wouldnt give it to me. The manager was also not there, either. How convenient. Be wary of this company if you deal with them. They will blow your phone up making their mistakes your problem. If you dont drop everything you are doing to to satisfy their mistakes they will call the law on you and try to have you arrested, because They cant close out your order. Hands down the worst customer service I have ever received. After approaching the man in person to try and find out answers their response was well if we didnt do that you would have never came back. IM A FIRST TIME CUSTOMER AND YOU SCREWED UP THE ONE JOB YOU HAD!!! Not 1 sorry. Not 1 hey we messed up. Not 1 we apologize for the inconvenience. That man deliberately looked me in the eye and said this was my fault because I wouldnt bow down to him and give in to his demands that I had no control over. If you want to stay out of jail and read this far, please go shop at Uline. They deliver to your doorstep and make things right when they mess up. This employee needs to be fired. If this is the managements tactics to combat against this type of mistake they need to be fired as well. This was the worst excuse for customer service.