Chamber of Commerce

      Bob Wallace Appliance

      ( 345 Reviews )

      Bob Wallace Appliance
      • 3005 Bob Wallace Ave SW
        Huntsville, AL 35805
      •   256-533-2121
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      Hours

      Tuesday:
      8:00 AM - 5:30 PM
      Wednesday:
      8:00 AM - 5:30 PM
      Thursday:
      8:00 AM - 5:30 PM
      Friday:
      8:00 AM - 5:30 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.8 - (345 reviews)
      184
      49
      26
      15
      71
      Read Our 345 Reviews

      Chamber Rating

      3.8 - (345 reviews)
      184
      49
      26
      15
      71
      › ‹
      • Robert Joseph

        Caused about $11k worth of damage. Would not recommend.
        Apr 8th, 2024

      • Lisa F. Green (LittleWing)

        Went with my daughter to get a small part for her washer. Had the part at a reasonable price. In and Out
        Feb 22nd, 2024

      • Jimmy Sanders

        My oven cooling fan went bad, so I called them because they came highly recommended by friends and neighbors. Biggest mistake I ever made. I gave them a call and they couldn't get to me until 5 business days later. Understandable, because I'm sure they're busy. When the technician arrived he told me the cooling fan was bad and they needed to order it. He also told me that it should have already been on order, but they failed to do so. Additionally, I had to pay them $300 for them to place the fan in order and pay for the service call. He said they wouldn't have the part until the following week, because they had to order it. So, I'm going on two weeks without an oven at this point. A week goes by and I get the confirmation call the day before...of course I confirmed the appointment. The technician tried to call me, but I was travelling that day, so I missed the call of course. Because I missed the call they decided not to come repair my oven, even though my wife had been home waiting all morning for them to show up. I asked them why didn't they show up because I confirmed the appointment the day before right? Well, "that's just how they do things". So, they rescheduled me for the following Tuesday. Tuesday comes around and I'm sitting home waiting for the technician to call, and this time they have my wife's number so what could go wrong? They call me to tell me they have to reschedule because they "DON'T HAVE THE PART!" So I gave them money to order a part 2 weeks ago and they somehow dont have it??? Now, you know as well as I do they did at one point but I'm assuming they used it for another customer and didn't bother ordering another one. 3 weeks now without an oven. DO NOT hire these people. Worst business practices I've ever seen. I wouldnt recommend them to my worst enemy.
        Feb 13th, 2024

      • Robert Gerrity


        Feb 8th, 2024

      • C Sr


        Jan 8th, 2024

      Read Our 345 Reviews

      About
      Bob Wallace Appliance

      Bob Wallace Appliance is located at 3005 Bob Wallace Ave SW in Huntsville, Alabama 35805. Bob Wallace Appliance can be contacted via phone at 256-533-2121 for pricing, hours and directions.

      Contact Info

      •   256-533-2121
      •   (256) 533-2121
      •   (256) 536-3913

      Questions & Answers

      Q What is the phone number for Bob Wallace Appliance?

      A The phone number for Bob Wallace Appliance is: 256-533-2121.

      Q Where is Bob Wallace Appliance located?

      A Bob Wallace Appliance is located at 3005 Bob Wallace Ave SW, Huntsville, AL 35805

      Q What is the internet address for Bob Wallace Appliance?

      A The website (URL) for Bob Wallace Appliance is: http://www.bobwallaceappliance.com/

      Q How big is Bob Wallace Appliance?

      A Bob Wallace Appliance employs approximately 20+ people.

      Q Is there a key contact at Bob Wallace Appliance?

      A You can contact Bob Wallace at 256-533-2121.

      Q What days are Bob Wallace Appliance open?

      A Bob Wallace Appliance is open:
      Tuesday: 8:00 AM - 5:30 PM
      Wednesday: 8:00 AM - 5:30 PM
      Thursday: 8:00 AM - 5:30 PM
      Friday: 8:00 AM - 5:30 PM
      Saturday: 9:00 AM - 5:00 PM
      Sunday: Closed
      Monday: 8:00 AM - 5:30 PM

      Q How is Bob Wallace Appliance rated?

      A Bob Wallace Appliance has a 3.8 Star Rating from 345 reviewers.

      Key Contacts

      image
      Bob Wallace
      Owner

      Hours

      Tuesday:
      8:00 AM - 5:30 PM
      Wednesday:
      8:00 AM - 5:30 PM
      Thursday:
      8:00 AM - 5:30 PM
      Friday:
      8:00 AM - 5:30 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      8:00 AM - 5:30 PM

      Ratings and Reviews
      Bob Wallace Appliance

      Overall Rating

      Overall Rating
      ( 345 Reviews )
      184
      49
      26
      15
      71
      Write a Review

      Robert Joseph on Google

      image Caused about $11k worth of damage. Would not recommend.

      Business Response on Google Jan 13th, 2024
      I'm sorry you did not feel you got 5 star service. Please share where we went wrong so we can correct it in the future. Thank you.

      Lisa F. Green (LittleWing) on Google

      image Went with my daughter to get a small part for her washer. Had the part at a reasonable price.
      In and Out

      Business Response on Google Feb 29th, 2024
      We are so glad you had a good experience with our Parts Department! They strive to serve at the highest level possible. Thank you for choosing us!

      Jimmy Sanders on Google

      image My oven cooling fan went bad, so I called them because they came highly recommended by friends and neighbors. Biggest mistake I ever made. I gave them a call and they couldn't get to me until 5 business days later. Understandable, because I'm sure they're busy. When the technician arrived he told me the cooling fan was bad and they needed to order it. He also told me that it should have already been on order, but they failed to do so. Additionally, I had to pay them $300 for them to place the fan in order and pay for the service call. He said they wouldn't have the part until the following week, because they had to order it.
      So, I'm going on two weeks without an oven at this point. A week goes by and I get the confirmation call the day before...of course I confirmed the appointment. The technician tried to call me, but I was travelling that day, so I missed the call of course. Because I missed the call they decided not to come repair my oven, even though my wife had been home waiting all morning for them to show up. I asked them why didn't they show up because I confirmed the appointment the day before right? Well, "that's just how they do things". So, they rescheduled me for the following Tuesday.
      Tuesday comes around and I'm sitting home waiting for the technician to call, and this time they have my wife's number so what could go wrong? They call me to tell me they have to reschedule because they "DON'T HAVE THE PART!" So I gave them money to order a part 2 weeks ago and they somehow dont have it???
      Now, you know as well as I do they did at one point but I'm assuming they used it for another customer and didn't bother ordering another one. 3 weeks now without an oven.
      DO NOT hire these people. Worst business practices I've ever seen. I wouldnt recommend them to my worst enemy.

      Business Response on Google Feb 9th, 2024
      I am sorry you are disappointed, we do our best to communicate with our customers that any special order part must be paid in advance. If a homeowner does not communicate with us that they will not be able to answer the phone when we call at 30 minutes out, then we have no choice but to go to the next call. Be sure to let us know that ahead of time and we will respond accordingly. I'm sure you can imagine how much time and vehicle costs are wasted when we go to a house, and no one is there to let the service tech in. In order to keep costs down for everyone, we can't assume you will be there. Again I'm sorry this caused you frustration, we do attempt to get our customers up and running as soon as possible because we understand a broken appliance is a huge inconvenience.

      Robert Gerrity on Google

      image

      Business Response on Google Jan 27th, 2024
      I'm sorry your experience with Bob Wallace wasn't up to your standards, please reach out to us and share what we could have done better. Thank you.

      C Sr on Google

      image

      Business Response on Google Dec 14th, 2023
      Thank you! Please let us know how we could have exceeded your expectations. Your feedback is important to us.
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      Overall Rating

      Overall Rating
      ( 345 Reviews )
      184
      49
      26
      15
      71

      Write a Review

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