The Onyx Hoover Apartments

Hours

Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM

Chamber Rating

3.3 - (117 reviews)
64
2
2
4
45
Read Our 117 Reviews

Chamber Rating

3.3 - (117 reviews)
64
2
2
4
45
  • Terri Park

    AR style gunshots were fired on March 23 at 2:00 am at this complex and the residents were not notified. Hoover PD responded to shots fired and the suspect was chased into Georgia from Hoover, AL Onyx: I am sorry that you feel that gunfire outside my 12 year olds bedroom window was not a threat. However that is typical with the attitude of the staff and ownership to dismiss issues within the complex. I told the office almost a year ago that the blocks beneath my feet move when I walk in my apartment (and I am a small woman). No one has done anything and allowed new tenants to move in the apartment beneath me knowing it is infested with roaches
    Apr 3rd, 2024

  • Buttermxlksuprxme

    They have so many rats that come out during the day and night and they wont do anything about it. Just want to lay traps and baits down. No one wants to live with rodents to point you walk in the kitchen and turn on the light and see not one but two rats roaming around the floor is a major issue that needs to be address. Please find a different place to live. My worst mistake was moving here.
    Feb 20th, 2024

  • Jasmine Nettles


    Jan 18th, 2024

  • KD Wyatt

    Grant was my leading agent and he was great got me all setup. I do wish I could get a phone call heads up before the exterminator comes. I been trying to get treatment for weeks. I dont do bugs and I been seeing them
    Nov 9th, 2023

  • Sweetshea1310

    Walls and floors are tissue paper thin, so much so that I can hear when my neighbors shower and flush their toilets.. you will get little to no rest here because the noise is ridiculous apartments are old and outdated.
    Nov 1st, 2023

Read Our 117 Reviews

About
The Onyx Hoover Apartments

The Onyx Hoover Apartments is located at 990 Wisteria Pl in Hoover, Alabama 35216. The Onyx Hoover Apartments can be contacted via phone at 205-978-8904 for pricing, hours and directions.

Contact Info

  •   205-978-8904

Questions & Answers

Q What is the phone number for The Onyx Hoover Apartments?

A The phone number for The Onyx Hoover Apartments is: 205-978-8904.


Q Where is The Onyx Hoover Apartments located?

A The Onyx Hoover Apartments is located at 990 Wisteria Pl, Hoover, AL 35216


Q What is the internet address for The Onyx Hoover Apartments?

A The website (URL) for The Onyx Hoover Apartments is: https://www.onyxhooverapts.com/?utm_source=GBP&utm_medium=organic&utm_campaign=gbp-profile


Q What days are The Onyx Hoover Apartments open?

A The Onyx Hoover Apartments is open:
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM


Q How is The Onyx Hoover Apartments rated?

A The Onyx Hoover Apartments has a 3.3 Star Rating from 117 reviewers.

Hours

Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM

Ratings and Reviews
The Onyx Hoover Apartments

Overall Rating

Overall Rating
( 117 Reviews )
64
2
2
4
45
Write a Review

Terri Park on Google

image AR style gunshots were fired on March 23 at 2:00 am at this complex and the residents were not notified. Hoover PD responded to shots fired and the suspect was chased into Georgia from Hoover, AL
Onyx: I am sorry that you feel that gunfire outside my 12 year olds bedroom window was not a threat. However that is typical with the attitude of the staff and ownership to dismiss issues within the complex. I told the office almost a year ago that the blocks beneath my feet move when I walk in my apartment (and I am a small woman). No one has done anything and allowed new tenants to move in the apartment beneath me knowing it is infested with roaches

Business Response on Google Apr 2nd, 2024
Terri, we're sorry you're displeased with your experience at our apartments. We apologize if you feel we should have updated the community regarding this incident. As this situation occurred overnight and outside of business hours, our team was not alerted until after the situation was resolved by local law enforcement. As there was no threat to our community and updates were provided by local news, we did not deem additional communication necessary. We apologize if you disagree with our decision. If you have any questions or would like to discuss this matter further, we invite you to call or drop by the office at your convenience.

Buttermxlksuprxme on Google

image They have so many rats that come out during the day and night and they wont do anything about it. Just want to lay traps and baits down. No one wants to live with rodents to point you walk in the kitchen and turn on the light and see not one but two rats roaming around the floor is a major issue that needs to be address. Please find a different place to live. My worst mistake was moving here.

Business Response on Google Feb 15th, 2024
While we appreciate your review, we're sorry you're displeased with your experience. We understand keeping pests at bay is required for comfortable living. Our pest control provider places bait stations throughout the community and checks them weekly to ensure they are correctly maintained. We are pleased with their performance and glad to see meaningful improvements. If you suspect pests in your home, our team will contact pest control to provide direct service, and maintenance will inspect your apartment to ensure there are no gaps or cavities in need of sealing. Since taking over management, we've dedicated our time to enhancing every aspect of our community, and we hope to improve your impression of life at our apartments. If you have additional concerns regarding your home, our team will happily speak with you. We understand this is where you live and want to provide you with a five-star experience. As we are unable to contact you directly as your name is not included in your post, we invite you to call or drop by the office anytime.

Jasmine Nettles on Google

image

Business Response on Google Jan 20th, 2024
Thank you for the five-star rating, Jasmine! Our team is delighted to have provided you with an excellent experience at The Onyx Hoover Apartments. As always, we are here if you need anything! Please feel free to reach out anytime.

KD Wyatt on Google

image Grant was my leading agent and he was great got me all setup. I do wish I could get a phone call heads up before the exterminator comes. I been trying to get treatment for weeks. I dont do bugs and I been seeing them

Business Response on Google Oct 28th, 2023
KD, thank you for taking the time to review our community. We're glad you enjoyed the helpful service you deserve during your move-in. We've asked a team member to reach out to you with more information regarding the timing of our weekly pest control service and to ensure your home is on the schedule. We are always eager to meet your needs and invite you to reach out with any concerns you may have. Your satisfaction is always our top priority!

Sweetshea1310 on Google

image Walls and floors are tissue paper thin, so much so that I can hear when my neighbors shower and flush their toilets.. you will get little to no rest here because the noise is ridiculous apartments are old and outdated.

Business Response on Google Nov 3rd, 2023
We're sorry you aren't enjoying your experience at our apartments. Our team was unaware you were displeased with your home. If you experience an issue, please alert the office so we can work to alleviate your concerns. We've asked a team member to call you for further discussion. We're eager to find solutions and provide a more pleasant lifestyle for you. If there is anything else you need, please don't hesitate to let us know.

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Overall Rating

Overall Rating
( 117 Reviews )
64
2
2
4
45

Write a Review

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