Quest Diagnostics

Horrible customer service. I was stuck in an accident traffic when driving over for a scheduled apt. I attempted to call and contact the lab and update them. There was no option to do so when calling so when I arrived and checked in my apt was gone and they made me reschedule or wait in line. I live an hour away and there is no lab option in the the town I work in. Very limited ability to talk to a human being for real world issues and solutions. Do better Quest Diagnostics
Mar 10th, 2024

Wouldn't it be nice if Quest paid a frickin human being to answer a phone. All we do is talk with robots and recordings anymore, if I had some other company my insurance would pay for, I'd never go to quest.
Mar 1st, 2024

My experience was absolutely perfect. Cathy took my blood and she was awesome, painless precision. Appointment at 7:40, checked in for 7:30, in my car at 7:42. Can't get any better.
Dec 1st, 2023

Kathy was beyond friendly and polite! Extremely efficient and the BEST blood draw Ive ever had!!! Highly recommend this place!
Oct 29th, 2023

Go anywhere else..had a specimen on a timed sample to look into my mom having cancer. No one here..made me wait after I checked in too long as specimen no longer good..horrible..absolutely horrible..my mom has 5 to 6 appointments a week at doctors in baldwin county. I will tell everyone doctor we see about how bad the service is at this location
Oct 24th, 2023