Firestone Complete Auto Care

I've always been provided with professional and positive service from the Management of the Service Centers. I'll keep using Firestone for My maintenance and repairs.
Apr 5th, 2024

I have been to (2) mechanics within the area and neither have been helpful on solving my check engine light and AC issue. I called this place to see how much it would be to diagnose my vehicle (in hopes they could diagnose it accurately), and I was advised it would be $120.00. $120.00 just for that?! Yeah, I refuse to be taken advantage of. I may be a woman, but I am not stupid. I work with transformers for crying out loud. Dont recommend this place.
Apr 4th, 2024

I give the lady there her name was Danielle 5 star but then mechanics -5 if I could they looked they don't wanna be there like and when you ask them a question one tells me I need this and that or there say I don't know after getting just a alignment because I put new struts in then days later I wreck leaving from work and the parts were perfectly fine now they just break after was told they needed to be changed so I had to fix my car myself without knowing anything on the side of the highway and I fixed the problem my self and after fixing it I found stuff they never touched and looks like they messed with some things under my car that wasn't there before I'll only go back for my tires because of the lady and have here near my car and that's it after that I will never go back rather teach myself then them make me spend money for stuff i dont need so dont worry ill be getting my lawyer involved because my car was fine till i wemt for agliment
Mar 22nd, 2024

I asked for the $10 inspection, the mechanic did not list any steering problems, and my steering fluid ump was not working, super hard to turn the steering wheel, they said I needed brakes all the way around, I took it to another shop and they showed me that my brake pads where almost new. Your mechanic or the Dothan Alabama shop was trying to take advantage f me, I'm a senior citizen. I did not authorize any work and when I picked up the car, I complained, the girl said they should have checked the steering problem and listed it, she did not know why the mechanic did not. She added an estimate for the power steering system fix. They said I needed 2 tires, another shop install 2 new tires and they said the other 2 tires where still good, so how is it that your guy wanted to sell me 2 tires for my 2 good tires. One of your district managers needs to have a car inspected at the shop and see how horrible and incompetent this shop is. NOT TO BE TRUSTED. I will not go back.
Mar 19th, 2024

Great technicians!! Great management!! Just all around Great!!
Mar 15th, 2024