Pink Zebra Moving

Nov 22nd, 2023

They are amazing! Very kind and professional! Also very efficient and timely!
Sep 25th, 2023

Mahdi, Carson, and Brady were awesome!! Make everything easy and quick!!
Sep 20th, 2023

Best moving company! The guys were very professional. Great workers and I would highly recommend this company!
Sep 15th, 2023

I started off excited to work with pink zebra. Hayden was very kind and personable. Jim seemed on top of the quoting process and the mission of the company was encouraging. Founded on honesty, treating people fairly and making moving fun. None of that happened. SEVERAL things were broken. Some replaceable and some irreplaceable family heirlooms. SEVERAL things were missing. Altogether well over $5000 worth of stuff. Our move was grossly under estimated. Both in time and cost. I asked several times about the cost to be clear that they included everything and the price was right because hayden told me multiple times that the quote is a hard price and they eat any cost that goes beyond. She said it was. They quoted $2800 and after it was all over, I received a TEXT from Jim saying that it was $6000 but that they were only going to charge me $3800, is that ok? The sad thing is we got guilted into paying it. But legally by FEDERAL LAW Ive discovered that they can only charge 10% more than the quoted price. The gross underestimate is fraudulent if they try to jack up the price in the end. Ive also discovered that LEGALLY they were supposed to provide me with an inventory list. They did not. Bill of lading? Nope. Do not trust this company to preform professionally or with integrity. I have text after text showing the move was sloppy and mismanaged. I have email after email of the owner admitting fault and negligence with no apology or effort to make it right. They were NEVER on time, not once. Our move was supposed to be completed in a day and it took a WEEK. And every bit was sloppy at best along the way. I have texts where Jim acknowledged that his moving guys were lying about the job. When I confronted them about the missing and broken stuff Jim was extremely apologetic and said they would make it right. He was getting all my losses details in order to come up with a cost. Then I didnt receive phone calls that were scheduled and eventually got an email saying they found a loophole with the insurance and werent going to reimburse me for anything. After Jim blew me off for the third time, the president of the company called and basically said I was lying, and they have no records of how the move went and there was nothing she was willing to do. Ive provided her with the text evidence of the sloppiness of the job to no avail. It was evident she hadnt spoken with Jim or she is just lying because she denied that Jim told me that they would make it right with my losses. She was cold and uncaring in any way. Ive lost an Apple desktop computer with irreplaceable files and photos. My moms wedding canister set was shattered. Among several other things. Im heart broken and incredibly disappointed that a company who claims to want to protect people from these things would be so insensitive and dishonest. There is evidence that the contract can be manipulated after the fact because its digital. I believe thats what happened with mine. The date of the contract is the first date of our move. Yet our move was not completed until the following week. Yet the additional hours have been updated but the date still shows dec. 16th. Very suspicious. Oh and the contract does not have my signature on it. In fact I never received the contract NOR the federally required Rights and Responsibilities flyer. I plan to pursue legal avenues and also warn anyone considering using this company. Dont fall for the fake reviews they got their friends and family to write. Look at the BBB reviews. And the one star reviews. It sound exceptionally identical to our experience. I am currently filing complaints, writing reviews and reporting to authorities. Next I will see about small claims court. Its not about the money. Its about the integrity of a company. Theyll keep defrauding people.
Jan 11th, 2024