The Armstrong Company

Susan Ottinger _{on Google}

Feb 25th, 2022

We absolutely do not recommend Armstrong Relocation and regret trusting them with our move. We have used other relocation companies in the past and never experienced such a lack of professionalism. The packers did a good job and we had high expectations for the group who would move and store our things. They showed up several hours late, and they took hours longer to load the truck than they should have. They were in no hurry and kept telling us that the people who were supposed to do the job never showed up so they got friends to help out. What?! Fast forward several months when they delivered our things to our new home. Once again, the crew that first showed up was great. However, they quickly discovered that the hardware box to put our furniture together was missing. They told us they would make it right by getting a third party to get new hardware and put together our things. Third party showed up, only had hardware for one piece of furniture. They said they had to order it. Here we are a month and a half later and still no hardware. Thats right, we cant use our furniture a month and a half later. We are pretty forgiving people. We understand that mistakes happen but its the way the management has handled this thats the worst. Not only did they charge us for the third party person coming out and not putting our furniture together (because he didnt have the hardware THEY LOST) they processed the final payment with the credit card they had on file without our permission. We were waiting to make that final payment when the job was finished which clearly its not. This is dishonest and absolutely ridiculous. Avoid this company at all costs. There are plenty of more reliable options! Very, very disappointed.

Anna Durham _{on Google}

Jul 23rd, 2021

This company did such a great job packing, transporting and unpacking our belongings.