Cooper Green Mercy Health Services an Affiliate of UAB

Thomarion biffle _{on Google}

Jan 23rd, 2024

I called medical records to get some very important information. I was told to speak to the records department, and they could help. I was transferred there, and this lady answered. I won't say her name yet, but she offered no help. I needed to know some information of my brother's birth. She asked me the year and immediately said we don't have those records from the 70s. I said OK mam do you know where I could possibly find them or start? her answer was " I don't know". well mam is there anyone there that may know or would know what happens to birth records? Here answer " we purge them" so there is no way of ever getting them. Wow. just crushed any hope of what I'm needing. People these days offer no help while sitting in these positions until its them that need the help! It may not be possible, but she didn't even try to sound like she cared, nor did she even look to see what or where. Customer service these days is awful!!

Jenny Frost _{on Google}

Nov 6th, 2023

Most of the doctors are decent enough considering its a charity service. My therapist is great and the ladies on the sixth floor that check me in are all very nice and friendly. So are the nurses that do my intake. However the people that answer the phone are rude beyond belief and half the time theyll hang up on you. However my biggest gripe is the male security guard that works outside. He is a straight up bully, he is extremely rude and mean-spirited. The way he looks at me is full of pure hatred. He looks like he wants to murder me..he is downright TERRIFYING. Most of the other security guards are pretty pleasant and polite when they tell you to park somewhere else but he is just awful. This is the third horrible experience Ive had with him and I wasnt even trying to park in front of the building, my mom was just dropping me off. Yet he still gave us a hard time and he was so rude, arrogant, and condescending he made me burst out crying. The way he looks at you reminds me of a serial killer! What an awful human being you have working at a medical facility of all places.