First Bank & Trust

Mathew Smith _{on Google}

Nov 20th, 2023

Non existent customer care, ATM ate my debit card while trying to deposit cash into my account. No number anywhere to figure out whats going on. Every number located online is only buisness hours, guess what, I dont only bank during buisness hours. Now I am screwed stuck with no card and will probably get hit with an overdraft fee since I cant deposit my cash since the machine ate my card. And again, nobody at the bank to call and talk to. Unbelievable

Donna Lanam _{on Google}

Nov 5th, 2023

Totally disappointed with my bank for the first time. They restrict your account even though its your money and should be able to do as you please. Ive had no access to my account for 3-4 days now.
Didnt even contact me priority to restricting it going to probably open a small account in another bank if this happens many more times.

Joan Wollschlager _{on Google}

Oct 8th, 2023

Always clean and friendly.

MCR _{on Google}

Jan 14th, 2023

Everything will be fine until you have a problem with a charge. I have been disputing an unauthorized charge for nine months without any resolution. I haven't been presented any evidence in that time that the charge is valid-and the balance is once again showing that I owe it. They seem to have a strategy of making it as hard as possible to communicate by offering only mail and fax to communicate with their different deadlines. Also, customer service will make it as hard as possible as well to solve the issue by simply just hanging -up, with one day hanging-up on me 5 times. It's hard to believe there is any investigation at all regarding my unauthorized charge-they just want you to go away. I have had to file a complaint with the FDIC for help in dealing with this bank's credit card department in hopes of resolving this before I terminate the account. Do not use this bank.