DICK'S Sporting Goods

Apr 6th, 2024

If you live in the Lakeway/Bee Cave area, dont settle for the conveniencejust take the trip to the Domain location. Better variety and far better customer service. Completely nonexistent in the Bee Cave location. 2 stars because they did have a decent variety of golf shoes, but less than half of them were displayed. I had to open boxes to see what was in them. Spent 30 minutes trying on shoes, multiple associates saw me but didnt bother once to ask if I needed assistance. They just carried about their banter with other unengaged associates. When I got the checkout, the associate asked, did you find everything okay? to which I responded, sure, I guess. It definitely took me a while because more than half your golf shoes are not displayed nor did anyone offer help. Associate: oh. Pretty certain he was stoned. I dont imagine this store is turning a decent profit for the corporation.
Mar 24th, 2024

Used the in-store kiosk to order a pair of shoes to try on, and it asks for a name and shirt color. Employee apparently doesn't check the name and passes the last pair they have to the wrong guy who was wearing the same color as me. Took 30 minutes of me standing right by the kiosk for them to notice the mistake. Why not just order online if I have to do all the work?
Dec 4th, 2023

Bad experience. When I was checking out I was helped by Nick he was rude unprofessional and asked me so many unnecessary questions I bought a football and while i was typing in my rewards phone number he was throwing it up in the air and saying to another worker hey catch which isnt a huge problem but i was most upset when i typed in my phone number and he said how old are you i responded with my age and i asked why he would ask that and he said no reason, then made me provide him a name for my account after telling him my phone number which is definitely not necessary.
Nov 25th, 2023

Had some casual trainers for every day use I actually liked and while the place wasnt busy (Monday afternoon), the associate who helped me was friendly and super quick to help. Not a massive collection of casual trainers, but they had one I liked! Layout of the store - mixing mens and womens - was a bit odd though.
Nov 7th, 2023