Enterprise Rent-A-Car

Mar 28th, 2024

This team is wonderful! The day I picked up my rental they stay opened late so I could pick it up. They really seem to care about their customers and their needs.
Feb 6th, 2024

EVERY SINGLE TIME I RENT FROM ENTERPRISE ITS SOMETHING!!! Go to Hertz!!!!!!!!!!!!!!!! Yesterday (02/02/2024), I had to pick my vehicle up from the body shop. I contacted Enterprise to see if someone would be available to drop me off to the body shop, if I were to bring the rental in. I was instructed to leave the vehicle at the body shop and someone from Enterprise would pick it up by 4:00pm THAT DAY and Enterprise would close out my contract for 02/02/2024. I left the rental at the body shop per the instruction of Enterprise. I drove over to Enterprise in my vehicle and left my personal information for them to contact me once they picked up the rental. Of course no one from Enterprise contacted me to let me know the vehicle was picked up. This morning after doing MY OWN INVESTIGATION into the matter, I discovered it was never picked up!!! Why my own investigation? Because no one would answer the phone the 100x I called. I went to the Enterprise I got the rental from and they informed me that my contract was still open. After blowing this Enterprise locations phone up again and realizing that no one was going to answer, I had to drive almost an hour back over here to find out what was going on. I asked for a supervisor and told him about the events of yesterday and today. THE SUPERVISOR DID NOT SEE IN THE SYSTEM THAT THE RENTAL NEEDED TO BE PICKED UP! The supervisor stated that they had not picked up the vehicle bc the body shop owner did not notify them. I asked why would the owner ned to notify them , if I called and came into the Enterprise location. He stated well I dont know bc I wasnt here yesterday and tried to dismiss the matter as if to say because I wasnt here Im not responsible. Not acknowledging that Enterprise dropped the ball and ruined my Saturday. Never apologize for any inconvenience! Crazy thing is, if I would not had put it forth all this work to find out what was going on, the car would just be sitting at the body shop, racking up days and being my responsibility if something happens to it. The rental is still at the body shop. The supervisor stated he would have it picked up today. I dont even know if the shop is opened today and the shop staff has the key. All I can do is hope nothing happens to the rental as it sits at the body shop. The supervisor informed me that once the rental is picked up, the contracted will be closed out for yesterday. I will be back with an update to let you all know how things turn out!
Jan 21st, 2024

Excellent customer services, very professional.
Jan 20th, 2024

Dec 17th, 2023