Master Tech Appliance Service

Anna B. _{on Yelp}

Feb 1st, 2023

I needed a part for my washer, but did not have the tool needed to do the repair, so we decided to have a technician come replace the part.  Master Tech scheduled me 2 weeks out, then 30 minutes before my scheduled service call, they called me to tell me they'd need to reschedule for yet another week out because the technician called in that day. Then they never called me to tell me what time they'd be here, I had to call them that morning to find out. Once the  technician arrived,  he asked me what it was doing and immediately told me they didn't do that type of repair. I could have been told that over the phone and gotten a new washer. I was still charged the service call fee and when I talked to the  secretary, she thought the situation was amusing.  Literally laughing at a customer for  being inconvenienced and the lack of communication within Master Tech. I took 2 different days off of work for a technician to end up coming my house for not even 5 minutes to tell me to get a new washer.

Pam Palmieri _{on Google}

Dec 15th, 2022

Stay away from these folks, they order the wrong parts and make expensive repairs that don't fix the problems. If you call, you are on hold and given excuses on everything. They showed up 4x to fix a washing machine without parts, with the wrong part, without the 2nd person that they said they needed to unstack the washer/dryer for one requested repair. The repair person who eventually repaired the washer, DID NOT need to unstack them to make the repair. I had simultaneously used them to make a repair at a 2nd rental (my mistake), they made a $500+ repair that did not fix the problems on refrigerator, came out again and said they needed to order another part. One month later, I had to call them again and this was the response: "The vendor says the part is on back order and should be shipped soon." Since they have ordered the wrong parts so many times and seem to misdiagnose everything and either their techs don't know what they are doing (or worse), I'd say RUN don't walk away from this company. I did call another company and they were not only polite when inquiring about service, they are coming out this week to rediagnose/repair since MasterTech keeps saying they are short staffed and can't even tell me when I can receive a call back!

Thomas Berden _{on Google}

Nov 14th, 2022

Couldn't service me because I was not in their area?? Milan Michigan is about 9 miles from Ann arbor Michigan. But they did give me a referral to an x employee that moved on to start his own business. He came from Brighton Michigan 45 miles away. Go figure

Beth Andersen _{on Google}

Aug 22nd, 2022

This is a follow-up to the review I left last week. Alas, my dryer did not dry my clothes after the coils were replaced, so Master Tech's Curt came back today and it was operator error (translation: My fault). My dryer sheet had gotten plastered against the vent in the back of the dryer. Curt was so kind and stayed 20 minutes to make sure all was well after he removed the sheet. I wanted to pay him for his time since the original repair was fine, but he said it was covered under their warranty policy, so I want to let people who check reviews know that this is an outstanding business! Thank you!