Enterprise Rent-A-Car

K M B _{on Google}

Mar 23rd, 2024

Most amazing management team and staff at this location. Went above and beyond to help me get the vehicle we needed for our family roadtrip! Thank you for taking a personal interest in ensuring our trip is top notch!

David Osborn _{on Google}

Feb 17th, 2024

The staff was polite

Anviksha Busa _{on Google}

Jan 19th, 2024

Tre and the people here are the BEST!!!! They absolutely listened to my needs and got me the perfect car which I really needed; the process was super easy, quick, efficient and so smooth. I really appreciate it!!! Im definitely only coming back here from next time. The selection of vehicles was pretty good, but really what stands out most is- the service is unparalleled and the cars are extremely well-maintained!

Lisa M _{on Google}

Jan 14th, 2024

I only gave 1 star because I had to check a star.
I have rental insurance through USAA. Im a Veteran working with Veterans. Unfortunately, I was in an accident and required a rental. I have rental insurance, not an issue. I have rented through Enterprise before, never had an issue. In fact, my last rental was in February 2023.
This time, at this branch, I was told I had to give a second contact number. I dont have one. Im not married, no siblings, no family here other than my kids. I was told I HAD to give a second number. It could be work, a colleague, family, anyone. I said I refused to give my kids number out and what sort of emergency would reqmployee and asst a rental company to contact me? He couldnt answer. I do not have a direct line for work and am uncomfortable providing a friend or co- workers number. I offered and my adjuster offered his personal number to both the employee and the assistant manager. We were told no that it has to be someone who can directly contact me. The adjuster explained that he could. The asst manager refused saying they couldnt take that number. I asked why - no reason. I asked if the policy said that. He wouldnt answer. Then I gave a random number. He said no. I asked if they verified other peoples secondary contact info. He said no. Then I gave a legit number and the employee refused saying because I gave a random number before he wouldnt accept it since I had said I was uncomfortable giving a number. After sitting here for 2 hours, missing work which means not being able to assist other Veterans - which I explained, I finally got to talk to the manager. I proceeded to explain what happened- she accused me of interrupting her when I was the one explaining the issues. Then she refused to rent to me.
Neither my adjuster nor the Enterprise Call Center ever experienced a refusal to rent like this. While I was there, they didnt ask anyone else for a second contact number.
I am now waiting on transportation to a different location. Im disgusted. This is no way to treat customers, let alone Veterans.
I am filing a formal complaint against this branch and hope Enterprise takes this situation seriously. I also hope USAA reconsiders working with this branch.
Ive now missed half a day of work/pay and at this rate it will be even longer, beside the financial impact, unnecessary stress, other Veterans have been impacted because Im stranded without a car.