H&R Block

Just called spoke to a girl who said her name was Nila, it didn't sound like that was truthful. From the moment she answered the phone with her tone I knew the call wasn't going to go smoothly. I asked for an update on my dropped off taxes, its been 10 days, she said leave a message. I asked how long it will be until I call her a call back, she replied with an annoyed tone "I dont know. I don't know. There's only one tax person here so I don't know leave a message." I said ok. Gave her my name, she read back the number on the caller ID as a call back, I said no that's not the number I want to be called back on. She kept reading the number. Then asked again my name and how to spell it. I provided all of that again. Dead silence. I said do you need anything else, she said no then hung up. "Nila" might need to reevaluate and see if she wants to be a secretary. Follow up- called a few hours later to follow up, Nila said she doesn't keep a record of who she speaks to so I need to provide my name and number again. I replied "that means you didn't write down my message for a call back." She replies, no. This is unacceptable. Very bad for business.
Apr 3rd, 2024

They changed and then cancelled my appointment for no known reason. No audit trail. I had to fight to get a new appointment only for the person now doing my returns trying to say the original person had to do it. When she finally agreed to do it, she tried to overcharge me. My complaints weren't taken seriously. Will not be returning to this location.
Mar 30th, 2024

My tax advisor, Eugene Gillen, is the man! Always knowledgeable, responsive, well-mannered l, and quick with turnarounds. His expertise and skills should be commended.
Jan 21st, 2024

As a client for decades I'm done with a tax office that doesn't answer clients phone calls or return messages. Unprofessional at best and totally incompetent at worst.
Jan 17th, 2024

Great service
Jun 6th, 2023