Step Ahead Computers

I'm unsure why it takes any computer repair company three full business days to diagnose a relatively obvious hardware issue. I've seen a lot of praise for Walter's professionalism in these reviews, and that's why I went here, and I wish I saw it this week. Not wearing a mask when a customer walks in. Barely acknowledging any kind of greeting. I 100% understand how understaffed every single business is right now. COVID did that. What COVID didn't do is make this dude waste my time when I just asked for an ETA of possibly a ballpark WHEN he might take a look at my laptop. That was on Monday, and today is Thursday. They open at 10 AM. I called three different repair shops before then, this morning, and sent them pictures and they all said they could fix it by the end of the day. I went to collect my laptop today and Walter tells me "There's no need to act like I took too long here." Man what?? At least have the decency to tell a person "I'm overwhelmed. If you need quick help, I may not be your best option." I would've respected that a lot more than this nonsense, and thanks for ever taking 90 seconds to call me even once. Thanks for holding my work laptop hostage way longer than needed.
Jan 15th, 2022

Helpful
Dec 29th, 2021

Very nice guys helped me out with my problem and i would recommend any one to go have them help you with any computer problems you may have
Nov 24th, 2021

Oct 4th, 2021

Wonderful friendly service. Honest and helpful.
Jul 24th, 2021