Winter Park Veterinary Hospital

Very good
Apr 7th, 2024

Thank you Dr. Foti, Dr. Delaney and all of the vet techs who took care of my rabbit, Venus for her 3 day hospital stay. Everyone was very kind, compassionate and most importantly, they treated my animal as if it were their own. Shes home now and doing great thanks to everyone that took care of her!
Mar 25th, 2024

Keep your pets away if you want them to live!
Mar 24th, 2024

RABBIT PARENTS BEWARE! If I could deter just ONE of you, I will feel like my bun's memory & last three weeks of unimaginable pain won't be in vain. I took my beautiful bun here &it will forever feel like one of the worst mistakes I ever made. (Review condensed to fit character limit) Late at night on February 28th, 2024, my 2 yr old, Trix, was being unusual on their baby camera; she was spinning in circles & leaning on her right side. February 29th, when everyone opened, I scheduled an appt w/ Winter Park Veterinary Hospital (WPVH) at 6pm same day. The ONLY reason I chose this vet was because our usual vet was off & I was afraid to wait another day. W/both buns in tow, I get to our appt, fearing the worst & prepared to pay/do whatever was necessary to fix it. I show the video of Trix & provide a brief history of our buns (they were rescued from the wild; let go by our neighbors w/Trix still growing then & Nesquik's age unknown as he was already fully grown). After a quick physical check up, vet #1 (refraining from giving names) told me it was an ear infection & said & I quote, "I'm surprised you even caught it. Most wouldn't have noticed this early." I was relieved (at the time), thinking, "thank God it's just an ear infection," & paid $300 for her visit, antibiotic shot, pain medication & oral antibiotics. In hindsight, I can't remember a time that a vet wasn't extra precautious & recommended something more (i.e. bloodwork or Xray) like I thought we would be doing, just in case. March 3rd, get new antibiotics (left ours out by accident) & confirmed the doctor didn't want a follow up (thinking the meds would make a difference) Over next 2 weeks, noticed gradual decrease in our buns appetite, but still observed them eating, drinking, & being their normal, happy selves, so I contributed this to Trix's medication upsetting her tummy or possible lingering pain, or the rising FL temps making the house warmer & the buns less hungry. Flashforward to March 17th & Trix is terribly wrong. Her right eye (same side as her "ear infection") is bulging & she has a noticeable disinterest in food or water. Worse yet, camera malfunctioned & didn't record the 16th or 17th for me to determine if something caused the eye or when she last ate. To be proactive, I syringe feed her water & a smoothie of greens, apples, water & give her a hot water bottle. I just returned to work from a 7 month med leave, so mom agrees to come down to take her to the vet on my behalf the 19th (earliest we could get since WPVH required a $200 emergency fee despite a possible misdiagnosis) March 18th, 6pm Trix is wheezing & has clear, thin discharge from her nose. Bulge around right side of neck found later in evening. But she has higher energy levels & is taking food/water from me, so I opt not to take her in. March 19th, Trix is refusing any water or food. Mom takes her in early, insists I goto work despite my worries 11am - on phone w/vet #2 who says we have to put her under to find what's wrong. Says she understands I'm angry, claims it could still be related to ear infection (how when it was caught early & being treated?), but I angrily agree to put her under, to pay $1400 to save my baby from their misdiagnosis. Hours & $900 later, they return my beautiful bun... in a box... because she died on the table. from a tumor in her face. that ate thru her jawbone. that could have been caught.... with an xray. Instead of acknowledging their mistake, WPVH has shifted blame & refused responsibility by claiming 1: "You didn't even know how old Trix was," & 2: "We see this a lot with rabbits that aren't spayed." Trix was 2. We knew this because we raised her & watched her grow. It was Nesquik whose age we didn't know & we intended on spaying Trix this year instead of paying $1200 for a misdiagnosis. Vet also dodgy about sending trix's records despite asking for them 4 days ago. I suspect they will counter this review, further proving me right. Bun parents, go anywhere but here. This family adored Trix & now our family will never be the same.
Mar 20th, 2024

I brought my Florida mud turtle, Maddie, here for care. Everyone was very nice and very informative. I felt like everything was explained to me and nothing that did not have to be completed was done. A good, conservative plan was made. I got a follow up call today to see how Maddie was doing and if I had any questions. Dr. Foti was great and Josh, the vet tech was excellent. A great experience and I highly recommend this practice. Also, they will take injured wild life and help them for free. (Call ahead to let them know, of course). What a great service to the community!
Mar 19th, 2024